Download suther Placement Papers in MS Word and PDF Format for Job Interview

SUTHERLAND GLOBAL SERVICES
Technical Screening Assessment (version 1.0)

How many devices can work on a single IDE channel?
a.1
b.2
c.3
d.4

ISDN uses --- technology
a. only digital
b. digital and analog
c. only analog
d. neither digital nor analog

If a computer’s BIOS allow, you can boot from a CD-ROM
a. true
b. false

CD-ROMs typically hold --- of data
a.500MB
b.650MB
c.1000MB
d.350MB

Firmware refers to what component?
a. hard drives
b. floppy drives
c. BIOS
d. RAM

Your CD-ROM audio cable connects to the:
a. speaker
b. sound card
c. hard drive
d. BIOS

Conventional memory is the first ---k?
a. 1024
b. 1048
c. 640
d. 512

What is the easiest way to make a bootable floppy disk?
a. buy one
b. using the sys c:a:/bootup command
c. start/settings/control panel/system/make start up disk

scan disk checks and fixes ---
a. tape drives
b. hard drives
c. CD ROM drives
d. DVD ROM drives

A user complains that when opening email attachments, the attachments disappear or cause an application error. What could cause this problem?
a. a possible virus
b. an incorrect setting in config.sys
c. autoexec.bat loading improperly
d. an incorrectly installed e-mail program

What is the purpose of a driver?
a. tells the OS how to interact with the device
b. improves the performance of installed devices by optimizing access patterns
c. provides more useful memory by moving device control data to extended memory
d. modifies application programs to work correctly with devices attached to a system

your modern will not detect a dial tone. What is the most two likely cause?
a. phone line may be defective
b. modem is set for tone dial
c. the ISP is down
d. the modem is set to disable call waiting

which of the following is the newest type of connector for a printer interface?
a. USB
b. Serial
c. SCSI
d. Parallel

On a system with one hard drive and one CD-ROM what is the typical placement of the CD-ROM drive?
a. Slave drive on the primary IDE channel
b. Master drive on the primary IDE channel
c. Slave drive on the secondary IDE channel
d. Master drive on the secondary IDE channel

which device connects to a parallel port?
a. Mouse
b. Joystick
c. Keyboard
d. Printer

What command will restore a backup copy of the registry from DOS?
a. CHKDSK
b. CHKREG
c. SCANREG
d. SCANDISK

which utility is used to partition a new hard drive in windows 98?
a. FDISK
b. Format
c. Partition Manager
d. Windows Explorer

Which of the following conversions is possible in windows 98?
a. FAT 16 to NTFS
b. FAT 32 to FAT 16
c. Fat 16 to Fat32 and Fat32 to Fat 16
d. Fat 16 to Fat 32 but not Fat 32 to Fat 16

You have replaced the CMOS battery. What must you do next?
a. FDISK
b. Reinstall the OS
c. Set the date and time
d. Format the hard drive

The first physical sector in any bootable hard disk contains which of the following?
a. File Structure
b. Data structure
c. MBR
d. LBR

What must an IDE hard drive have in order for an AGP slot?
a. Active partition
b. Passive partition
c. Dynamic partition
d. Extended partition Associated entries in the FAT are removed.

Which of the following device is designed for an AGP slot?
a. HDD
b. Serial Port
c. Video card
d. External Storage Device

What has occurred when HDD fails, making a grinding noise?
a. controller failure
b. the read/ write head is in contact with the platter
c. hard drive is in power save
d. hard drive is in labor

which type of connector is used by analog modems?
a. AUI
b. BNC
c. RJ-11
d. RJ-45

From which control panel option in Windows 95 can u create a startup disk?
a. system
b. admin
c. add/remove programs
d. network

our customer has bought a second hard disk and added it an existing computer. The first hard disk is having one primary partition and extended partition. The extended partition is divided into two logical drivers D and E. when you install the second hard drive and format it, what would be the drive letter assigned to the first logical drive on the extended partition of hard disk? Assume that the second hard disk has one primary partition and only one logical drive on the extended partition.
a. “D”
b. “E”
c. “F”
d. “F”

Which port can the keyboard be connected to?
a. parallel port
b. VGA port
c. PS\2
d. IEEE 1394

You get a CMOS checksum error upon boot. What is the most likely cause?
a. power supply failure
b. BIOS need to be updated
c. CMOS battery is nearing end of life
d. HDD types are incorrectly defined

You rare reported that the monitor at a client’s place is having a problem. You are about to remove the CPU tower to trouble shoot the issue. What do you do just before opening the CPU tower?
a. wear wrist strap to prevent ESD damage to the monitor
b. Make sure that the power is switched off and the power cord is plugged out.
c. Make sure that the ESD is grounded properly
d. Connect the monitor as well as the wrist strap to the ground.

Which of the following files is NOT required for DOS to boot?
a. COMMAND.COM
b. MSDOS.SYS
c. IO.SYS
d. AUTOEXEC.BAT

SUTHERLAND PAPER ON 21st MAY AT CHENNAI

Hi..

There were four rounds in the interview
1.Intial Screening--some thing about yourself will be asked or to speak on some general topic will be asked to check your communication skill.
2.Typing speed test--Typing speed should be above 25 and accuracy should be 90.
3.English test---Test your commend over English.A passage will be given and some question related to it.
4.Technical round.----Some Technical Question will be asked.

My first Question was
1. What is a Computer.
2.What do you mean by safe mode
3 some more question related to safe mode.
4..Some Dos-Command.
5.If a folder is created with some file ,how will u delete it useing Dos-Command.
6.Configuration of my computer.

Some more Question were asked i don,t remember exactly. Prepare basic concept of Operating system, Windows and difference among this Windows. Refer other Placement Papers it helped me lot it will help you also

If you think you can you can.

I attended the interview through the Coimbatore branch office situated in Vayaluran Towers,RS.Puram.
First they tested my communication and asked me to attend a 30 days(30 working days-Saturday was also a working day) free Pre-Hire training mainly focused on:

1. Sentence Structure.
2. Pronunciation.
3. Usage of words.
4. Vocabulary (usage of new words).
5. Correct Usage of Prepositions.
6. Tense.
7. Intonation.
8. Listening (for this special practice will be given, in which we should we should frame sentences by listening an audio file)
9. Correct usage of Articles.
10. Confidence level while Speaking.
11. Difference between look,see and watch.
12. Difference between hear and listen.
13. Difference between say and tell.
14. Telephone Etiquette.
15. How to reduce Fillers while Speaking.(this will be done only if you have fillers while speaking)
16. About Mind Mapping.

Overall it was mainly focused on "How to speak English Professionally" and it has no job assurance.
Sutherland Global Services has around 55 processes in fields like Banking, Technology, Pharmaceuticals, Insurance, Telecoms, Mortgage some of the technical process include :

1. Microsoft
2. Dell
3. HP
4. Acer
5. UOL
6. Symantec
7. Mcafee and many more.........

Their selection procedure goes like this:

1. For all the process they have a Centralized Communication Panel (CCP Panel) which is very difficult first we have clear this panel.
2. After this we will be directly taken to the process com panel after clearing this we will taken to the technical rounds on the same process panel.
3. In case if we are rejected by the process panel we will be given chance to take other process panels.
4. Depending upon the process selection procedure the number of rounds in each process will vary.

After clearing the technical round you are in to the company, but you have to clear two more rounds. They are :
1.Online Test comprises of four sections (General Aptitude, Grammar, Listening & Technical).
2.Keyboard Typing Test in which you should reach a net speed of 30 wpm or above it.

The Batch was started on 23rd February and ended on 30th March and we got the Final call on 31st March.

* Totally 22 members took the training.
* In the due course, 5 members up scorned.
* Remaining 17 members took the call.
* Unfortunately only 5 members are shortlisted.
* First we are asked to attend the Microsoft Panel.
* Only three members cleared the Microsoft com round
* The other two members were asked to attend the Symantec Panel ( Myself and other one)
* I was shortlisted for Symantec com round and asked to attend the technical round( in which only standard questions are asked) and i cleared it and got selected.

About technical round the type of questions will vary from process to process. But mainly in all the process the questions will be from trouble shooting operating systems and networking concepts.

The questions asked to me are :
1. How to boot a system in safe mode and about the different ways?
2. How to open System Configuration Utility and about it?
3. How to open Device Manager and its uses?
4. How to open Registry Editor and its uses?
5. What is the difference between a switcher and a router?

Answer all the questions with confidence

SUTHERLAND PAPER ON 29TH SEPTEMBER AT CHENNAI

Friends I attended Sutherland walk-in on 29.9.08, for technical support executives, in Santhome, at Chennai. First there will be an online registration, and then the next round will be the communication skill round, you will be selected if your communication skill is good. Then the next round will be the online test, here are some questions which I got.

ONLINE TEST 1 :( ANALYTICAL)
The analytical section consists of 20 questions, time 20 minutes, all were simple only.
1. Find the next number in the series 5, 20, 24, 6, 2, 8, ?
2. If a car covers 300 miles in 2 hrs, then what is the velocity of the car?
3. If a gold chain is broken into 3 pieces, then how many number of openings required to make a full chain again.
4. What is 10% of 50?
5. If RANGE is coded as 12345, RANDOM is coded as 123678, the how can PAKISTAN as?
6. Which one is greater 71/8, 3/4, 7/9?
7. 20/0.8=?
8. A lady points out the man and said “this man mother is the only daughter of my mother”, then how is the lady relates to the man?
9. My father has three sisters, and each children of my grand father having two children each. Then how many cousins I have?
10. If MANGO is coded as 82347 then ……….. is coded as?(I forgot this )
11. 2268
8820
1512
What is the answer of the division of the addition of all three rows by the first row?

ONLINE TEST 2 :( VERBAL)
This section also consists of 20 questions in 20 minutes, somewhat difficult only.

TYPING TEST:
If you clear the above two online test then there will be a typing test of 2 minutes, the accuracy should be more than 90%,and total words typed per minute is 25.

WRITTEN TEST:
If you clear the above three rounds then there will be a written test round, here you will be asked to write about a topic for about fifteen to twenty lines.
NOTE: Those who are not having the HR reference won’t clear this round.

HR ROUND: Final round will be the HR round.
NOTE: friends, from my experience I can say, being a fresher, for this technical support executive job, if u have the employee reference or the HR reference means you can easily clear the communication skill round. But you will get job, only if you are having the HR reference or your communication and technical knowledge are extraordinary good.

SUTHERLAND GLOBAL SERVICES
Technical Screening Assessment (version 1.0)

How many devices can work on a single IDE channel?
a.1
b.2
c.3
d.4

ISDN uses --- technology
a. only digital
b. digital and analog
c. only analog
d. neither digital nor analog

If a computer’s BIOS allow, you can boot from a CD-ROM
a. true
b. false

CD-ROMs typically hold --- of data
a.500MB
b.650MB
c.1000MB
d.350MB

Firmware refers to what component?
a. hard drives
b. floppy drives
c. BIOS
d. RAM

Your CD-ROM audio cable connects to the:
a. speaker
b. sound card
c. hard drive
d. BIOS

Conventional memory is the first ---k?
a. 1024
b. 1048
c. 640
d. 512

What is the easiest way to make a bootable floppy disk?
a. buy one
b. using the sys c:a:/bootup command
c. start/settings/control panel/system/make start up disk

scan disk checks and fixes ---
a. tape drives
b. hard drives
c. CD ROM drives
d. DVD ROM drives

A user complains that when opening email attachments, the attachments disappear or cause an application error. What could cause this problem?
a. a possible virus
b. an incorrect setting in config.sys
c. autoexec.bat loading improperly
d. an incorrectly installed e-mail program

What is the purpose of a driver?
a. tells the OS how to interact with the device
b. improves the performance of installed devices by optimizing access patterns
c. provides more useful memory by moving device control data to extended memory
d. modifies application programs to work correctly with devices attached to a system

your modern will not detect a dial tone. What is the most two likely cause?
a. phone line may be defective
b. modem is set for tone dial
c. the ISP is down
d. the modem is set to disable call waiting

which of the following is the newest type of connector for a printer interface?
a. USB
b. Serial
c. SCSI
d. Parallel

On a system with one hard drive and one CD-ROM what is the typical placement of the CD-ROM drive?
a. Slave drive on the primary IDE channel
b. Master drive on the primary IDE channel
c. Slave drive on the secondary IDE channel
d. Master drive on the secondary IDE channel

which device connects to a parallel port?
a. Mouse
b. Joystick
c. Keyboard
d. Printer

What command will restore a backup copy of the registry from DOS?
a. CHKDSK
b. CHKREG
c. SCANREG
d. SCANDISK

which utility is used to partition a new hard drive in windows 98?
a. FDISK
b. Format
c. Partition Manager
d. Windows Explorer

Which of the following conversions is possible in windows 98?
a. FAT 16 to NTFS
b. FAT 32 to FAT 16
c. Fat 16 to Fat32 and Fat32 to Fat 16
d. Fat 16 to Fat 32 but not Fat 32 to Fat 16

You have replaced the CMOS battery. What must you do next?
a. FDISK
b. Reinstall the OS
c. Set the date and time
d. Format the hard drive

The first physical sector in any bootable hard disk contains which of the following?
a. File Structure
b. Data structure
c. MBR
d. LBR

What must an IDE hard drive have in order for an AGP slot?
a. Active partition
b. Passive partition
c. Dynamic partition
d. Extended partition Associated entries in the FAT are removed.

Which of the following device is designed for an AGP slot?
a. HDD
b. Serial Port
c. Video card
d. External Storage Device

What has occurred when HDD fails, making a grinding noise?
a. controller failure
b. the read/ write head is in contact with the platter
c. hard drive is in power save
d. hard drive is in labor

which type of connector is used by analog modems?
a. AUI
b. BNC
c. RJ-11
d. RJ-45

From which control panel option in Windows 95 can u create a startup disk?
a. system
b. admin
c. add/remove programs
d. network

our customer has bought a second hard disk and added it an existing computer. The first hard disk is having one primary partition and extended partition. The extended partition is divided into two logical drivers D and E. when you install the second hard drive and format it, what would be the drive letter assigned to the first logical drive on the extended partition of hard disk? Assume that the second hard disk has one primary partition and only one logical drive on the extended partition.
a. “D”
b. “E”
c. “F”
d. “F”

Which port can the keyboard be connected to?
a. parallel port
b. VGA port
c. PS\2
d. IEEE 1394

You get a CMOS checksum error upon boot. What is the most likely cause?
a. power supply failure
b. BIOS need to be updated
c. CMOS battery is nearing end of life
d. HDD types are incorrectly defined

You rare reported that the monitor at a client’s place is having a problem. You are about to remove the CPU tower to trouble shoot the issue. What do you do just before opening the CPU tower?
a. wear wrist strap to prevent ESD damage to the monitor
b. Make sure that the power is switched off and the power cord is plugged out.
c. Make sure that the ESD is grounded properly
d. Connect the monitor as well as the wrist strap to the ground.

Which of the following files is NOT required for DOS to boot?
a. COMMAND.COM
b. MSDOS.SYS
c. IO.SYS
d. AUTOEXEC.BAT

SUTHERLAND GLOBAL SERVICES
       Technical Screening Assessment (version 1.0)

How many devices can work on a single IDE channel?
a.1
b.2
c.3
d.4

ISDN uses --- technology
a. only digital
b. digital and analog
c. only analog
d. neither digital nor analog

 If a computer’s BIOS allow, you can boot from a CD-ROM
a. true
b. false

 CD-ROMs typically hold --- of data
a.500MB
b.650MB
c.1000MB
d.350MB

 Firmware refers to what component?
a. hard drives
b. floppy drives
c. BIOS
d. RAM

Your CD-ROM audio cable connects to the:
a. speaker
b. sound card
c. hard drive
d. BIOS

Conventional memory is the first ---k?
a. 1024
b. 1048
c. 640
d. 512

What is the easiest way to make a bootable floppy disk?
a. buy one
b. using the sys c:a:/bootup command
c. start/settings/control panel/system/make start up disk

scan disk checks and fixes ---
a. tape drives
b. hard drives
c. CD ROM drives
d. DVD ROM drives

 A user complains that when opening email attachments, the attachments disappear or cause an application error. What could cause this problem?
a. a possible virus
b. an incorrect setting in config.sys
c. autoexec.bat loading improperly
d. an incorrectly installed e-mail program

What is the purpose of a driver?
a. tells the OS how to interact with the device
b. improves the performance of installed devices by optimizing access patterns
c. provides more useful memory by moving device control data to extended memory
d. modifies application programs to work correctly with devices attached to a system

your modern will not detect a dial tone. What is the most two likely cause?
a. phone line may be defective
b. modem is set for tone dial
c. the ISP is down
d. the modem is set to disable call waiting

 which of the following is the newest type of connector for a printer interface?
a. USB
b. Serial
c. SCSI
d. Parallel

On a system with one hard drive and one CD-ROM what is the typical placement of the CD-ROM drive?
a. Slave drive on the primary IDE channel
b. Master drive on the primary IDE channel
c. Slave drive on the secondary IDE channel
d. Master drive on the secondary IDE channel

which device connects to a parallel port?
a. Mouse
b. Joystick
c. Keyboard
d. Printer

What command will restore a backup copy of the registry from DOS?
a. CHKDSK
b. CHKREG
c. SCANREG
d. SCANDISK

 which utility is used to partition a new hard drive in windows 98?
a. FDISK
b. Format
c. Partition Manager
d. Windows Explorer

Which of the following conversions is possible in windows 98?
a. FAT 16 to NTFS
b. FAT 32 to FAT 16
c. Fat 16 to Fat32 and Fat32 to Fat 16
d. Fat 16 to Fat 32 but not Fat 32 to Fat 16

 You have replaced the CMOS battery. What must you do next?
a. FDISK
b. Reinstall the OS
c. Set the date and time
d. Format the hard drive

The first physical sector in any bootable hard disk contains which of the following?
a. File Structure
b. Data structure
c. MBR
d. LBR

What must an IDE hard drive have in order for an AGP slot?
a. Active partition
b. Passive partition
c. Dynamic partition
d. Extended partition Associated entries in the FAT are removed.

Which of the following device is designed for an AGP slot?
a. HDD
b. Serial Port
c. Video card
d. External Storage Device

 What has occurred when HDD fails, making a grinding noise?
a. controller failure
b. the read/ write head is in contact with the platter
c. hard drive is in power save
d. hard drive is in labor

which type of connector is used by analog modems?
a. AUI
b. BNC
c. RJ-11
d. RJ-45

From which control panel option in Windows 95 can u create a startup disk?
a. system
b. admin
c. add/remove programs
d. network

our customer has bought a second hard disk and added it an existing computer. The first hard disk is having one primary partition and extended partition. The extended partition is divided into two logical drivers D and E. when you install the second hard drive and format it, what would be the drive letter assigned to the first logical drive on the extended partition of hard disk? Assume that the second hard disk has one primary partition and only one logical drive on the extended partition.
a. “D”
b. “E”
c. “F”
d. “F”

Which port can the keyboard be connected to?
a. parallel port
b. VGA port
c. PS\2
d. IEEE 1394

 You get a CMOS checksum error upon boot. What is the most likely cause?
a. power supply failure
b. BIOS need to be updated
c. CMOS battery is nearing end of life
d. HDD types are incorrectly defined

You rare reported that the monitor at a client’s place is having a problem. You are about to remove the CPU tower to trouble shoot the issue. What do you do just before opening the CPU tower?
a. wear wrist strap to prevent ESD damage to the monitor
b. Make sure that the power is switched off and the power cord is plugged out.
c. Make sure that the ESD is grounded properly
d. Connect the monitor as well as the wrist strap to the ground.

Which of the following files is NOT required for DOS to boot?
a. COMMAND.COM
b. MSDOS.SYS
c. IO.SYS
d. AUTOEXEC.BAT

 

SUTHERLAND GLOBAL SERVICES
       Technical Screening Assessment (version 1.0)

How many devices can work on a single IDE channel?
a.1
b.2
c.3
d.4

ISDN uses --- technology
a. only digital
b. digital and analog
c. only analog
d. neither digital nor analog

 If a computer’s BIOS allow, you can boot from a CD-ROM
a. true
b. false

 CD-ROMs typically hold --- of data
a.500MB
b.650MB
c.1000MB
d.350MB

 Firmware refers to what component?
a. hard drives
b. floppy drives
c. BIOS
d. RAM

Your CD-ROM audio cable connects to the:
a. speaker
b. sound card
c. hard drive
d. BIOS

Conventional memory is the first ---k?
a. 1024
b. 1048
c. 640
d. 512

What is the easiest way to make a bootable floppy disk?
a. buy one
b. using the sys c:a:/bootup command
c. start/settings/control panel/system/make start up disk

scan disk checks and fixes ---
a. tape drives
b. hard drives
c. CD ROM drives
d. DVD ROM drives

 A user complains that when opening email attachments, the attachments disappear or cause an application error. What could cause this problem?
a. a possible virus
b. an incorrect setting in config.sys
c. autoexec.bat loading improperly
d. an incorrectly installed e-mail program

What is the purpose of a driver?
a. tells the OS how to interact with the device
b. improves the performance of installed devices by optimizing access patterns
c. provides more useful memory by moving device control data to extended memory
d. modifies application programs to work correctly with devices attached to a system

your modern will not detect a dial tone. What is the most two likely cause?
a. phone line may be defective
b. modem is set for tone dial
c. the ISP is down
d. the modem is set to disable call waiting

 which of the following is the newest type of connector for a printer interface?
a. USB
b. Serial
c. SCSI
d. Parallel

On a system with one hard drive and one CD-ROM what is the typical placement of the CD-ROM drive?
a. Slave drive on the primary IDE channel
b. Master drive on the primary IDE channel
c. Slave drive on the secondary IDE channel
d. Master drive on the secondary IDE channel

which device connects to a parallel port?
a. Mouse
b. Joystick
c. Keyboard
d. Printer

What command will restore a backup copy of the registry from DOS?
a. CHKDSK
b. CHKREG
c. SCANREG
d. SCANDISK

 which utility is used to partition a new hard drive in windows 98?
a. FDISK
b. Format
c. Partition Manager
d. Windows Explorer

Which of the following conversions is possible in windows 98?
a. FAT 16 to NTFS
b. FAT 32 to FAT 16
c. Fat 16 to Fat32 and Fat32 to Fat 16
d. Fat 16 to Fat 32 but not Fat 32 to Fat 16

 You have replaced the CMOS battery. What must you do next?
a. FDISK
b. Reinstall the OS
c. Set the date and time
d. Format the hard drive

The first physical sector in any bootable hard disk contains which of the following?
a. File Structure
b. Data structure
c. MBR
d. LBR

What must an IDE hard drive have in order for an AGP slot?
a. Active partition
b. Passive partition
c. Dynamic partition
d. Extended partition Associated entries in the FAT are removed.

Which of the following device is designed for an AGP slot?
a. HDD
b. Serial Port
c. Video card
d. External Storage Device

 What has occurred when HDD fails, making a grinding noise?
a. controller failure
b. the read/ write head is in contact with the platter
c. hard drive is in power save
d. hard drive is in labor

which type of connector is used by analog modems?
a. AUI
b. BNC
c. RJ-11
d. RJ-45

From which control panel option in Windows 95 can u create a startup disk?
a. system
b. admin
c. add/remove programs
d. network

our customer has bought a second hard disk and added it an existing computer. The first hard disk is having one primary partition and extended partition. The extended partition is divided into two logical drivers D and E. when you install the second hard drive and format it, what would be the drive letter assigned to the first logical drive on the extended partition of hard disk? Assume that the second hard disk has one primary partition and only one logical drive on the extended partition.
a. “D”
b. “E”
c. “F”
d. “F”

Which port can the keyboard be connected to?
a. parallel port
b. VGA port
c. PS\2
d. IEEE 1394

 You get a CMOS checksum error upon boot. What is the most likely cause?
a. power supply failure
b. BIOS need to be updated
c. CMOS battery is nearing end of life
d. HDD types are incorrectly defined

You rare reported that the monitor at a client’s place is having a problem. You are about to remove the CPU tower to trouble shoot the issue. What do you do just before opening the CPU tower?
a. wear wrist strap to prevent ESD damage to the monitor
b. Make sure that the power is switched off and the power cord is plugged out.
c. Make sure that the ESD is grounded properly
d. Connect the monitor as well as the wrist strap to the ground.

Which of the following files is NOT required for DOS to boot?
a. COMMAND.COM
b. MSDOS.SYS
c. IO.SYS
d. AUTOEXEC.BAT