AI Applications Support Engineer Job In Ibm In Pune

Job Description:

As an AI Applications Product Support Engineer, you will apply deep product expertise and skills in supporting our global clients on IBM AI Applications products

What you will do:

• Each implementation is unique in it’s design Providing for an constantly changing and exciting challenge
• If working in this area interests you, and you have the aptitude and energy to take the on technical support issues of the top corporations in the world, we would like to meet you
• Previous knowledge of our products is a plus, but it is not a requirement for consideration.
  
  New hires will be provided training at a level beyond standard user functionality
• Pairing with a mentor and continuing on in a collaborative team environment Applicants must be able to openly share ideas and communicate thoroughly and professionally in both verbal and written forms
• Responsibilities of a Support Engineer include but are not limited to: troubleshooting and analysis of customer issues Managing customer expectations and relationships.
  
  
• Setting up test scenarios to duplicate problems Composition of knowledge base articles describing issues that have been reported and their resolution
• Escalating of defects to Level 3 for review and administration of communication and fixes between the customer

Preferred Technical and Professional Expertise:

• JSON, XML, SQL
• WebSphere Liberty, WebSphere MQ
• Containers and Kubernetes
• New Relic Monitoring
• Sterling Order Management
• Prior experience in Product Support is a bonus

BE/ B.Tech/ ME/ M.Tech – CSE/ IT/ EEE/ ECE MCA
0-3 years of experience
Core Java / JEE preferred or any programming language proficiency
Troubleshooting skills esp Java code / logs / Database troubleshooting skills (DB2 or Oracle) / Troubleshooting JMS/MQ
Customer facing role includes shifts / weekend support on rotation basis
Quick learner and ability to pick up new product on on-prem and cloud

Ibm is looking for B.E. / B.Tech , M.E. / M.Tech profile candidates.

Desirous candidates may apply through online mode ASAP.

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.