Analyst Otc 6 Job In Diageo In India, Bengaluru / Bangalore

Job Description :Required Capabilities:

• Willingness and ability to build great relationships with Customers
• Excellent customer service and customer care mind-set
• Excellent interpersonal and communication skills, assertiveness
• Ability to act as a single point of contact of own Customers by taking full ownership of order fulfilment, scheduling and cash collection
• Ability to leverage own role as a single point of contact to influence Customers and drive Diageo cash results as well as Customer satisfaction
• Willingness to gather excellent knowledge of Customers
• Ability to effectively prioritise own tasks building on knowledge of Customer' business
• Ability to deliver on promises
• Proactive, solution-focused mind-set and positive 'can do' attitude
• Ownership, entrepreneurial attitude - drives issue resolution, escalates where necessary
• Self-confidence and ability to work independently without strong line manager support
• Looking for and responding to feedback
• Active team player

Accountabilities

• Schedule and lead regular communications with Customers and Sales to drive customer satisfaction, cash collection, flag and eliminate reoccurring issues (service, cash, dispute, data or technical related)
• Proactive out of stock management, involve Customer to the decision by offering alternatives
• Proactive cash collection
• Manage credit risk (monitor payment behaviour of customers and propose credit limit changes, make suggestions on order release)
• Manage phone orders and Customer initiated order amendments in SAP
• Manage customer ledger (reason code and text up-to-date information on overdue invoices, rejected and unidentified deductions)
• Give input to cash forecasting
• Review bad debt situation with In-market Commercial Finance, drive decision on provision and write off
• Take ownership of incoming queries from Customers
• Raise and respond to Internal Query Management ticket on time as appropriate
• Update customer contact details and knowledge book regularly
• Manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance, 3PL and STC Process Execution Teams
• Actively promote the CARM (Sarbanes Oxley) / Control agenda
• Reporting to support Customer communication and root cause analysis

Key performance indicators

• Collection Past Due %
• Collected to Term %
• Number of disputes and time to resolve
• Customer Deduction Management (unidentified and rejected deductions)
• Average Order Touches
• Touchless orders %
• Return and refusal %
• Customer satisfaction

Qualifications and Experience Required:Essential

• Excellent and proven customer service attitude
• Excellent interpersonal and communication skills
• Fluent language skills - as required for the specific market
• Solid English language skills - company language
• 3 to 5years of experience

Desirable

• College or university Degree
• Financial knowledge
• OTC process knowledge and working experience
• Good knowledge of internal and external business partners
• Excellent product knowledge
• Strong MS Office knowledge

Barriers to Success in Role (Optional):

• Insufficient customer service skills
• Insufficient language capabilities
• Insufficient communication skills (face-to face / phone / written)
• Inability to work as a part of a team
• Lack of accuracy, attention to details
• Difficulties in setting priorities
• Difficulties with demonstrating ownership

Flexible Working Options:

• Cover working hours of served market
• Weekend working as per requirement
• Accommodating Overtime as per business requirement

Worker Type :RegularPrimary Location:Bangalore Karle Town SEZAdditional Locations :Job Posting Start Date : 2023-03-16

Diageo is looking for .

Diageo is looking for Any Graduate / Post Graduate profile candidates.