Application Monitoring Analyst L2 Job In Team Management Services In Thane, Mumbai, Navi Mumbai, Mumbai City

Greetings from Team Management Services, an end-to-end HR consulting firm! Currently, we have an urgent job openingfor Application Monitoring Analyst (L2) with our client Please go through the job description below Company Profile: Our client is a global product company with $35M revenue and 400 employees The Company is the largest independent global provider of Enterprise Data Management (EDM) solutions dedicated exclusively to the financial services industry As the founders of the EDM Council, they have, for the past three decades, taken a global leadership role in all things related to data in the financial markets.

Headquartered in New York, the company also has offices in London, Milan, Melbourne, Singapore, Shanghai and its largest office in Mumbai Today, the company is the industry leader Their leadership team understands the demands of the global financial markets The company is financially stable and prepared for the future They serve top-tier clients located in 12 countries with ranges including EDM Software, Professional Services and a rapidly growing Managed Services range.

Their global clients include: Investment and merchant banks Broker dealers Asset and wealth managers Capital Markets service providers Hedge funds Security services firms Exchanges Government entities Position Title: Application Monitoring Analyst (Managed Services) Qualifications: Bachelor's degree in computer science or IT is preferred, from a recognized university Experience: 3-8 years' experience in a technology firm Job Location: Andheri Mumbai Job Description: Experience working in ITIL framework with hands on experience in Managing Incident, Problem and Change Management process The candidate will beproviding technical and functional L1/L2 supportto both internal and external customers across our full suite of products The candidate should be able to apply strong technical skills and good business/functional knowledge, together with investigative techniques and problem-solving skills to identify andresolve issues in a timely and high-quality manner(Ensuring that all SLA and OLA are managed and met) The candidate will takefull ownership of Incident and Service Request Tickets and work directly with our clients, this includes, but is not limited to, Recording, Analysis (Reproducing and Debugging), and either Resolution or Escalation of tickets (L3) The candidate should have theability to work collaboratively with internal and external resourcesto expedite the resolution of issues.

The candidate must be able to effectively communicatewith people (customer and internal organization) at all levels and geographies andensure that they are kept fully informed and up to date with the status of their incidents/requests The candidate should be proactive in assisting the Support Organization in developing and deployingContinuous Improvement Plansfor the Team and its processes The candidate must be able toextend work hours when necessarywhile managing critical issues Required Qualifications/Knowledge/Skills Musthave experience on usingIncident Management Software(eg.

JIRA) MusthaveExcellent communication skills(verbal and written) and the ability to communicate/work with people at all levels/backgrounds Should have good Analytical, Diagnostic, Problem Solving and Logical skills - Ability to analyse code, logs and identify issue cause in a methodical manner Should have anatural ability to learnwith a keen interest in technology Mustbe aself-starterwho can work well with minimal guidance and in a fluid environment Must be willing to work on Shifts Unix/Linux troubleshooting and shell scripting -mandatory PL/SQL and stored procedures -mandatory XSLT and XML handling Java to perform standard troubleshooting -preferred Web Services (AWS/ GCP/ Azure) preferred App & Web Server (JBOSS, WebLogic and WebSphere) -preferred

Team Management Services is looking for .

Team Management Services is looking for Any Graduate / Post Graduate profile candidates.