Application Support Engineer L2/d Job In Techcushy Software Solutions Private Limited In Bengaluru / Bangalore

Job description Providing technical support for software product to external Customers Handling customer engagement, following up on customer issues and clarifications, carry out first line of troubleshooting steps, collaborating with L3, Cloud, Development/Testing teams to get customer issues resolved Manage/Respond to user tickets in the queue and addressing the application issues Open to flexible work timings Excellent communication skills both verbal and written Skills and Experience: Must have Overall, 2-5 years of experience with at least 1 year in handling technical application support Considerable experience, including delivering support for web and database applications in a variety of professional environments.

Considerable experience in dealing with a wide range of customers with high level understanding and business impact analysis Hand-on experience on web technologies (IIS/NET) and databases (MS-SQL), Knowledge on SQL queries Knowledge on ITIL concepts Desirable Understanding of REST/SOAP based API integration to various data sources eg, SCCM etc.

ITIL V3, V4(Foundation, Intermediate Certified) Knowledge on Infrastructure systems like Active Directory, Single Sign On, mailing systems etc Exposure and working knowledge of one or more ITSM tools in the capacity of an administrator Certification in any of the above technologies Knowledge on JavaScript

An Application Support Engineer Providing Technical Support Having .net, Iis Knowledge, Sql And Application Troubleshooting Experience

Techcushy Software Solutions Private Limited is looking for Any Graduate / Post Graduate profile candidates.