Application Support Engineer L2/s Job In Techcushy Software Solutions Private Limited In Bengaluru / Bangalore

CAREER OPPORTUNITY Job Title:Application Support Engineer(L2) Location: Bangalore Job type: Permanent ABOUT SYMPHONY SUMMIT AI Symphony SummitAI is a portfolio company of SymphonyAI SymphonyAI is a group of companies that provide leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare, and industrial verticals, and for finance, IT, and other key enterprise horizontal functions Symphony SummitAI' s flagship product, SummitAI, is an advanced, modular solution certified by ITIL and Pink Verify SummitAI unifies service management, asset management, and operations management in a single, easy-to-use offering Enterprises and service providers use SummitAI to dramatically reduce cost and complexity of their IT management while improving efficiency, productivity, predictability, and control.

Leading enterprises across business, financial services, insurance, healthcare, IT and consulting, automobile, manufacturing, aviation, and education verticals are delivering better user experience while lowering the cost of managing their IT using Symphony Summit Website: wwwsymphonysummitcomJob description Providing technical support for software product to external Customers Handling customer engagement, following up on customer issues and clarifications, carry out first line of troubleshooting steps, collaborating with L3, Cloud, Development/Testing teams to get customer issues resolved.

Manage/Respond to user tickets in the queue and addressing the application issues Open to flexible work timings Excellent communication skills both verbal and written Skills and Experience: Must have Overall, 2-5 years of experience with at least 1 year in handling technical application support Considerable experience, including delivering support for web and database applications in a variety of professional environments Considerable experience in dealing with a wide range of customers with high level understanding and business impact analysis Hand-on experience on web technologies (IIS/NET) and databases (MS-SQL), Knowledge on SQL queries Knowledge on ITIL concepts.

Desirable Understanding of REST/SOAP based API integration to various data sources eg, SCCM etc ITIL V3, V4(Foundation, Intermediate Certified) Knowledge on Infrastructure systems like Active Directory, Single Sign On, mailing systems etc Exposure and working knowledge of one or more ITSM tools in the capacity of an administrator.

Certification in any of the above technologies Knowledge on JavaScript

An Application Support Engineer Having Technical Exposure Along With Dot Net,sql ,iis,itil And Troubleshooting Experience

Techcushy Software Solutions Private Limited is looking for Any Graduate / Post Graduate profile candidates.