Architect Itil Process Job In Pepsico In Hyderabad / Secunderabad, Telangana, India

OverviewThe ITIL Process Architect is part of the IT Operations team within the PepsiCo CTO Organization at HyderabadPepsiCo has a multivendor hybrid outsourced model for its Infrastructure IT operations The PepsiCo IT Operations team works with various businesses, in-house IT teams, IT partners, and OEMs to maintain high-quality services around the clock As the ITIL Process Architect in our IT Service Operations team you will be responsible for reviewing current processes and implementing process improvements to enhance levels of service to our customers You will partner closely with other Service Delivery Managers to ensure standardization across teams, providing coaching and developing general management skills to enable seamless operations and continued evolution around delivery quality.

As a result of rapid growth, the global nature of the business, and the history of multiple outsourcing arrangements, PepsiCo's landscape needs to be more cohesive, with numerous duplications in data and tools and low process adherence One of the critical expectations of this role is to be streamlined and drive large-scale change forward This role will need to quickly understand the current landscape and develop the road map to achieve the desired future state Responsibilities

• Work closely with Senior stakeholders across the organization as a thought leader on ITIL process re-engineering and continuous improvement
• Evaluate IT processes on a regular basis, identifying areas where the targeted process metrics are not reached, and holding regular benchmarking, audits, maturity assessments and reviews documenting, analysing, and re-designing key processes across functions and Sector to realize efficiencies.
  
  
• Continual service improvement - define processes across the technology teams to ensure our contractual commitments, SLAs and KPI to customers are always adhered to
• Ensure processes and procedures are aligned to ITIL best practices and remain fit for purpose
• Work with teams to assist in identifying service gaps and building business cases to address these
• Quality Assurance - call notes/updates, ticket summary, prioritisation, and categorisation Ticket quality checks are actioned monthly.
  
  
• Working with multiple internal delivery units and/or third parties to provide a total solution

QualificationsMANDATORY SKILLS

• Bachelor's degree Computer Science, Information Systems, or other related field or equivalent experience
• 10+ years of significant work experience leading large scale Operations Management in complex Infrastructure environments
• Must be expert in defining, improving, and implementing ITIL Processes - Change & Release especially
• Should be an ITIL V3 /V4 Expert and must have driven standardization and integration across Tiers and Service Management Processes
• Must have identified and implemented continuous improvement themes across Process, Metrics, and service levels
• Understanding of Lean, Agile and DevOps
• Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.
  
  
• Program/project management skills and experience advantageous

PREFERRED SKILLS

• Sound knowledge in IT Operations including infrastructure and application systems
• Well organized, with the ability to plan ahead for short- to medium-term objectives and able to identify, organize and facilitate the work is required
• Strong communications and influencing skills, with the ability to fluently interact with subordinates, peers, and Senior Management

Pepsico is looking for .

Pepsico is looking for Any Graduate / Post Graduate profile candidates.