Aro Middle Office Lead Vice President Job In Currenex State Street Trust Company In India, Bengaluru / Bangalore

• Develop a vision, strategy and operating model for all processes and functions that are integral to the support of platforms for State Street clients, in particular focusing on high availability for State Street Critical Business Services
• Working in partnership with teams across the State Street enterprise, within technology, operations and the business, participate with strategic planning and implement new processes and approaches to achieve them
• Manage the development, upgrade and implementation of technical service policies, internal controls, and standard operating procedures
• Provide analytical insights alongside the senior management team, including development of service management reporting capabilities.
  
  
• Develop and direct the execution of support policies and operating model designs to support overall division objectives
• Work in partnership with the Senior Technology and Business leaders to deliver strategic planning and new process implementation
• Drive the SRE mindset into the ARO organization partnering with Engineering, Security, and infrastructure to build, deploy, maintain, support, and monitor a complex native and cloud-based application set
• Foster a culture of learning through education and knowledge sharing around reliability practices, processes, and tools
• Actively promote our Diversity, Equity and Inclusion goals throughout the organization

• Technical Bachelor's degree
• 14+ years of financial services experience with a large financial services firm
• Hands-on real world global support experience needed
• Development and IT Asset Management experience is a plus
• Applicable ITIL Certification and knowledge of SRE practices needed.
  
  

• Extensive proven IT leadership experience with a track record of managing the delivery of complex, multi-faceted technology initiatives to comply with regulatory requirements and significantly reduce risk
• Ability to drive multiple application support teams at a corporate scale to to support around 100 Middle Office applications that service the most critical business processes across State Street
• The role entails managing significant issues, including repairing long-term relationship challenges for existing clients and support our sales team in pre and post sales conversations with prospects, including Alpha
• ITSM experience and a deep knowledge of Service Management is necessary along with ITIL 4 certification Global role will be managing teams who will need to adapt and adhere to bank-wide Service policies as well as support the development of new procedures for

• Incident and crisis management
• Change Management
• Problem Management
• Knowledge Management
• Service Request Management
• Event Management

• Experience in delivering proven efficiency gains through automation and orchestration.
  
  Continual Service Improvement experience required in order to manage large scale programs Service Now, CMDB experience needed in order to drive ticket, alert reduction efforts across regions and business lines
• Experience with high availability, high volume, critical service is essential
• Ability to establish and sustain effective, professional relationships with product and business managers work closely with business partners in order to understand business drivers and market requirements
• Broad-based support experience focused in a business facing role
• Excellent influencing skills and the ability to liaise with multiple stakeholders at all levels, both internally and externally.
  
  
• Candidate must be able to establish and sustain effective operational process and support practices that includes working with team members across multiple geographies
• Good working knowledge of program and project management methodologies and the role of technology resources in support of those methodologies
• Proven ability to mentor and provide guidance

• Strong interpersonal skills, ability to think and act in an inclusive manner, collaborative with the ability and experience working across countries and regions
• Strong written and verbal communications
• Excellent stakeholder and client management
• Strong organizational and attention to details skills.
  
  
• Must be deadline oriented with the ability to provide technical expertise to resolve daily problems

Currenex State Street Trust Company is looking for Any Graduate / Post Graduate profile candidates.