Job Purpose :
The role entails leading a team of relationship officers which deepening relationships with Rural Banking accounts (asset & Liabilities products) and ensuring best in-class service to the customers You will be responsible for understanding the customer needs and help them make the right financial decisions You need to keep updated knowledge on all bank products and services to ensure high quality assistance in resolving customer queries This is a critical role which leverages business generation opportunities to help achieve larger organizational objectives
Roles & Responsibilities:
Ensure swift disbursal of business loans based on needs assessment of potential and existing clients
Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual targets
Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements
Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer
Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
Monitor high collections efficiency through discipline and drive
Conduct field audits and customer verifications to ensure high quality of accounts
Gather latest Market intelligence and track and benchmark against best practices in competitor banks
Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
Recommend process changes in order to improve service efficiency and quality across the branch network
Manage a team of field officers, taking responsibility of their development and attrition
Develop and implement livelihood advancement and community development initiatives.
Managerial & Leadership Responsibilities –
Attract and retain best-in-class talent for key roles in their reporting structure
Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
Enable teams to drive growth targets by providing necessary support
Educational Qualifications:
Graduate-Any
Post Graduate-Optional
Experience:
3-7 years of relevant Rural banking experience
Idfc First Bank is looking for Any Graduate profile candidates.
Short Job Information