Assistant General Manager I Job In Destination Hotels In Hyderabad / Secunderabad, Telangana, India

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Job Details

SummaryAdministration

To ensure that the hotel activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate
To oversee the preparation and update of individual Departmental Operations Manuals
To conduct regular communication meetings and ensure that departmental briefings and meetings are effective and conducted as necessary

Customer Service

To ensure that all employees deliver the brand promise and provide exceptional guest service at all times
To ensure that employees also provide excellent service to internal customers in other departments as appropriate.
To spend time in public areas observing employee-guest interaction and talking with guests, working through Heads of Department to coach employees in guest service skills as necessary
To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

Financial

To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
To ensure that each profit centre is operated in line with maximising profit while delivering on the brand promise
To ensure that each cost centre operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
To coordinate the preparation of the Annual Business Plan for Rooms Division and Safety Security Department
To strategically analyse business performance to facilitate accurate and meaningful forecasting, involving the respective Department as appropriate
To proactively manage costs based on key performance indicators, working through the respective Department as appropriate
To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
To assist in the inventory management and ongoing maintenance of hotel operating equipment and other assets
To actively participate in weekly yield and revenue management meetings, overseeing the appropriate pricing structures to maximise yield and overall profits in the hotel.

Operational

To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate
To monitor all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary
To make sure that all Touches of Hyatt and the Hyatt Place brand standards are implemented
To feedback the results of the Consumer Audit and to ensure that the relevant changes are implemented
To work closely with other Department Heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
To make sure that the department employees work in a supportive and flexible manner with other departments, in a spirit of 'We work through Teams'
To make sure that all employees are up to date with the availability of seasonal and new products on the market

Personnel

To oversee and assist in the recruitment and selection of all employees To make sure that the hotel guidelines are followed when recruiting and use a competency-based approach to selecting their employees
To oversee the punctuality and appearance of all employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
To maximise the effectiveness of Team Members by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring
To conduct annual Performance Development Discussions with Team Members of the Department and to support them in their professional development goals To ensure that they in turn conduct annual Performance Development Discussions with their employees
To ensure that each Team Member plans and implements effective training programmes for their employees in coordination with the Human Resources Manager and the Departmental Trainers
To encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
To ensure that all employees have a complete understanding of and adhere to employee rules and regulations
To ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security
To feedback the results of the Employee Engagement Survey and to ensure that the relevant changes are implemented

To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organisations
To respond to changes dictated by the industry, company and hotel.
To adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety
To attend training sessions and meetings as and when required
To carry out any other reasonable duties and responsibilities as assigned

QualificationsThe applicant should be hospitality graduate with Min 10 years of progressive Rooms operations experience from the brand hotels only.

Candidate Profile

Destination Hotels is looking for .

Destination Hotels is looking for Any Graduate / Post Graduate profile candidates.

Short Job Information

Job Title : Assistant General Manager I

Company Name : Destination Hotels

Job Location : Hyderabad / Secunderabad, Telangana, India

Education : Any Graduate / Post Graduate

Category : Computers / IT

Experience : 10 ( years )

Post Date : 05 April, 2023