Associate Billing Job In Newfold Digital In Mumbai, India

Who we areNewfold Digital is a leading web technology company serving millions of customers globally Our customers know us through our robust portfolio of brands We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domaincom, Network Solutions, Register.

com and WebcomWe help customers of all s build a digital presence that delivers results With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs The strength of our company lives in the intersection of our people, our customers, and our brands.

Resellerclub, provides volume based, mass-market Internet products to millions of customers worldwideOur portfolio includes a vast range of web-based products such as Domain names, web and email, hosting, digital certificates, payment gateways and many others that enable millions of individuals and organizations set up and maintain their online presence Due to its ubiquity and anonymous nature, the Internet is often used as a medium for a variety of generally harmful and often illegal activitiesAs a As a Billing Associate, you will be the primary contact for all Billing issues reported on our website Your ultimate responsibility is to provide support for billing queries reported by Resellers over email and calls.

Ensure payments we receive on our website is from a genuine source and Resellers comply to our terms of serviceWhat you'll do & how you'll make your mark Assisting Resellers & Customers over calls & emails for billing queries like: How to add funds to their accounts Mode of payments.

Basic queries related to integration of Payment Gateways with the Reseller account Product Pricing & Promo information Processing Refund Requests Billing related tasks from Sales Team.

Reconciliation of daily transactions Review risky transaction and identify Frauds Risky related task such as reversals, deletions etc.

Daily operations involving billing and risk assessment Verify documents received as proof of payments and account ownershipWho you are & what you'll need to succeed.

0-2 years' experience in Risk Assessment, Payment Gateway Support, Customer Service or similar capacity, preferably on an IT platform Graduate from any stream Preferably Commerce, Engineering, or BSC (IT or Computers).

Impeccable communication skills Good working knowledge of computers and the Internet strong ability to develop new skills Proficient in MS.

Excel and MS Word Logical and analytical thought process.

Avid internet user Good investigative skills and strong attention to detailWhy you'll love us.

We've evolved we provide three work environment scenarios You can feel like a Newfolder in a work-from-home, hybrid, or work-from-the-office environment Work-life balance Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another's differences We're proud of our culture of diversity and inclusion We foster a culture of belonging Our company and customers benefit when employees bring their authentic selves to work.

We have programs that bring us together on important issues and provide learning and development opportunities for all employees We have 20 + affinity groups where you can network and connect with Newfolders globally We care about you .

At Newfold, taking care of our employees is our top priority we make sure that cutting edge benefits are in place to for you Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more Building a community one domain at a time, one employee at a time All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.

Where can we take you We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers Unfold new possibilities with #teamnewfold

Newfold Digital is looking for .

Newfold Digital is looking for Any Graduate / Post Graduate profile candidates.