Associate Real Time Management Job In Concentrix In Bengaluru / Bangalore, India

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectationsRole and key responsibilities:

• As a Real time Associate would get exposure to Call Center Managing process, tools & application along with visibility in the organization
• Monitor programs for Real Time Adherence, Schedule Adherence, Work Force Management Functions, provide Tier-1 helpdesk support for CIS
• Work on application such as CMS IEX, IMDS WFM now etc.
  
  
• Provide input to stakeholders and drive labor management
• Interact with Client Command Centre's, Work Force Management Groups, Technology & Network Services Teams
• Handle CIS Internal Customers

Key Skills and knowledge:

• Good analytical, numerical and problem-solving skills
• Must possess effective organizational skills and time management skills with the ability to multitask proficiently.
  
  
• Must be able to respond quickly and logically in a fast-paced environment, making accurate decisions under pressure
• Strong team building and leadership skills, including strong logical thought processes
• Excellent written and verbal communication skills required to interact with internal stakeholders and client representatives
• Ability to work self-reliantly with minimal supervision, meeting multiple deadlines in a high-pressure environment

Educational qualification: GraduateDisclaimer: -'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix.

Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities

Concentrix is looking for .

Concentrix is looking for Any Graduate / Post Graduate profile candidates.