Avaya Voice Avaya Communication Avaya Support Engineer Avaya Voice Support Job In Acute Informatics Private Limited In Chennai

Monitoring and providing break fix services to DHL offices in ChennaiConfiguration of extension and Agent IDKnowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devicesShould know how to take traceProviding technical support to end user on Avaya and related queries.

Should be well experienced on Avaya IP phones installation, configuration and troubleshootingShould familiar with Avaya Phone configurationtechniquesShould have hands on experienced on Avaya software such as 1x telecommuter or any other soft phone techniquesShould have the knowledge on vector, VDN and announcementShould know the ACM ( Avaya Communication Manager) and Gateway function in detail.

Troubleshooting, logging calls for L2 incidents follow up with Service provider until closure of incidentHands on experienced on Avaya dialer techniques, Skype, Audio codeetcCoordination with Malaysia and purge team( DHLITS team) forL2/L3supportMonitoring of TrunkMonitor of PRI lines(MTNL,BSNL, TATA,BSNL,MTNL, Reliance, Airtel etcAttending to monitor and breakdown calls of PRI/BRIleased line atL1level & follow up with service providerWork with internal & external stakeholders toaddressthe incident.

Familiar withservice deskticketing applicationVendor managementManaging end-to-end user queries related to Avaya and related deviceReasonable EnglishAbility to work in window of 8am to 8 pm ( 9hrs rotational shift)Ready to work 6 days weekReadiness to work on week offs sometimes on need basisAvaya voice skills experience is a must

Urgent Opening For The Post Of Avaya Voice Support

Acute Informatics Private Limited is looking for Any Graduate / Post Graduate profile candidates.