At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial livesJob Description Summary:We are seeking a highly motivated team player with strong analytical skills who specializes in creating, driving, and executing projects As a Compliance Data Analyst and a rule writer, this person will be providing solutions for managing and optimizing the routing processes for GSICPI Workforce Planning and Management program at PayPal This role will primarily involve in creating the backend routing rules, configuration, reporting, troubleshooting, and data analysis projects for these programs by providing insights to solve complex routing business problems.
This person will also be working closely with our technology partners in defining requirements for application enhancements, global operations partners, for identifying and driving sustainable operational improvements, as well as with the Policy teams to ensure proper implementation of controls If you are a driven, analytical thinker that values collaboration, continuous learning, and problem-solving, we would love to hear from youJob Description:Responsibilities:
- Plan, design, develop/implement code/configuration for backend routing and prioritization logic
- Troubleshoot all routing and prioritization logic issues, and provide solution by working with our technology and business partners
- Perform data analysis to determine and verify business requirements/issues specification, flows, and deliverables for all routing and prioritization projects
- Prepare essential documentation to define requirements, test plans, analysis
- Create and execute test cases and scripts for testing of changes and rule releases
- Create reporting dashboards for proactive monitoring of queue data for any potential routing related issues
- Create tailored business rules to identify a spike in volume for backend queues, inform our key stakeholders, and review reduction strategies
- Performs data mining to look for commonalities and patterns that exist
- Extract and manipulate large datasets using standard tools such as SQL, Excel, SAS, and Python
- Share findings by organizing the data results into easy-to-understand frameworks using Tableau or other visualization tools
Qualifications:
- Ability to independently manage, organize and prioritize multiple tasks, projects, and responsibilities
- Well-developed research and analytical skills with good problem solving and lateral thinking ability
- Analysis of existing applications to identify weakness and develop opportunities for improvements
- Ability to rapidly learn new concepts (technical, risk, business) a critical success factor in this role
- Team-oriented, must be self-motivated, plan and manage time effectively, and be customer-focused
- Detailed, thorough, diligent individual with robust data analysis, and time management skills
- Proven ability to function well independently as well as in a team
- Excellent verbal and written communication skills with the ability to articulate concepts and ideas to diverse audiences
- Experience within the financial industry, with payments/ (e-Commerce knowledge preferred)
- Experience in UNIX and Windows shell scripting for process automation
- Experience in volume routing decision systems such as Genesys (Coding experience)
- Experience with SQL scripting (Oracle, MS SQL), Python, and tableau
- Experience with system testing of large applications: the creation of test cases, execution of tests, and validation of results
- Bachelor's degree in a quantitative field (Engineering, Science, Finance, Statistics, Economics, Math, Business) with 3 years of experience or a Master's degree with 1 year of experience
Preferred Qualifications:
- Experience in risk management (Sanctions, AML, Fraud, Credit, Compliance, CIP/KYC etc)
- Experience in payments industry
- Knowledge of the economic sanctions programs administered by the US.
Department of the Treasury's Office of Foreign Assets Control, and general knowledge of sanctions evasion practices is also desirable
Additional Job Description:Subsidiary:PayPalTravel Percent:0Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy And we can't do this without our most important asset-you That's why we offer benefits to help you thrive in every stage of life We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole youWe have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
To learn more about our benefits please visit Who We Are:to learn more about our culture and communityPayPal has remained at the forefront of the digital payment revolution for more than 20 years By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy For more information, visit paypalcom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite.
Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated