Credit And Collect Uk Small Business Service Job In Amex Group In Gurgaon / Gurugram, India

Job DescriptionYou Lead the Way We've Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong As a Customer Care Professional, you serve as the face and voice of the American Express brand You can make a meaningful difference in the lives of Customers.

Our unique servicing philosophy, Relationship Care puts your passion to serve-and your personality - at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company Job Description:

• Your role requires you to take ownership of the call and help the customer with Small Business
• Understand the criticality & sensitivity of given responsibility as servicing involves high level understanding of Compliance and Marketregulation
• Responsible for contacting clients with overdue accounts to recover the overdue balances Also,to do preventive work to avoid future overdue with accounts that have a high exposure
• Identifying Financial Hardship and assisting vulnerable customers who find themselves in unexpected financialhardship.
  
  
• Making informed decisions based on challenging customer specific situations- Assess inquiry & profile of the CM and consult to share relevant spendingoptions
• Build rapport quickly with Customers/Account Managers and put them atease
• Deliver on Employees, Customer & Shareholder Metrics as Per Goals
• All whilst delivering world class customer service and growing brandloyalty

• Qualifications:
• Graduate in any discipline
• Undergrad with relevant experience for Voice roles
• An excellent communicator with exceptional interpersonal skills
• Confident taking initiative and making judgement calls
• Highly empathetic with an accomplished telephone manner
• Able to use negotiation and relationship management skills to provide win-win outcomes
• A team player, working in a highly supportive and collaborative environment
• Be confident and able to work in a high-pressure environment talking to potentially vulnerable customers
• Have the emotional resilience and the ability to discuss complex topics over the phone
• Ensure strict ID verification and compliance with data protection to safeguard accounts
• Uphold the American Express brand image and customer loyalty through outstanding customer service
• Work to the highest standards with a balanced delivery of both customer experience and collections
• Engage with our internal and external partner teams to ensure the right support is provided
• Computer Literate with strong written communication
• Well-presented and professional
• Passionate about American Express and customer service
• Be flexible andadaptable
• Relevant experience preferably in collection industry
• Flexible to work in a 24.
  
  7 environment [Including Sat- Sun]

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Amex Group is looking for .

Amex Group is looking for Any Graduate / Post Graduate profile candidates.