Credit Specialist Fresher Job In American Express In Gurgaon

JOB DESCRIPTION:
1 Function Description: CBU –Voice Handles consumer credit bureau inquiries by investigating and contacting the credit bureau agencies to update card member information

2 Purpose of the Role: Requires a very thorough/ careful investigation using a range of credit details available from different sources, checking/correcting the credit bureau reporting’s basis card member history and current status and resolve card member concerns via calls and emails

3.

Responsibilities: Provide accurate and most updated information in response to card member disputes and inquiries Provide support to internal department's ie Risk Management, Compliance
Shift Timing - 24/7 shift window

Minimum Qualifications

1.

Critical Factors to Success: Voice Fit Strong Verbal & Written communication skills and listening skills
2 Past Experience: Fresher / upto 2 years’ experience
3.

Academic Background: Graduate
4 Functional Skills/Capabilities: Strong Knowledge to American Express Product, Policies & Procedures
5 Technical Skills/Capabilities: Change Management Ability & self-motivating skills Telephone voice, etiquette, and call handling skills to manage calls and achieve maximum efficiency
6.

Knowledge of Platforms: Should possess Analytical, Decision Making and Problem Solving Skills Multi-skilled across card platforms/products is preferable
7 Behavioral Skills/Capabilities: Demonstrated ability to work effectively within a team environment as well as independently Strong Team Player with high level of integrity

American Express is looking for Any Graduate profile candidates.