Csod Technical Support Job In Fulcrum Digital Private Limited In Pune

The Role To play a key role in providing brilliant technical support and customer service for our users The core focus of the role is to deliver first class service, advice and technical support to our users and support to the HRIS Team, through the highest standards of integrity, efficiency, knowledge and co-operation primarily on our Cornerstone on Demand (CSOD) platform The objective of the role is to provide the interface between our Users and IT in order to ensure that an agreed level of customer satisfaction is achieved and that the service consistently delivered is to the standard required and to ensure the HRIS Suite is maintained at the highest level of functionality and availability Skills Required ' ITIL Foundation, or equivalent, experience ' Demonstrable experience in a Customer/Technical Support environment ' Cornerstone on Demand support experience and understanding ' Thirst for further development and learning ' Open to cross-skilling on other systems and platforms ' Csod To Other System Integration ' Performance Documents, Performance Creation, Document Creation, Goals, Observation Check List ' Core Hr -Group Creation- Dynamic, Static ' Email Integration, Marketing Email, System Emails, Custom Email - When To Use, How To Trigger, Reminders ' Ou Structures ' Configuration, Implementation, And Support ' Transcription ' Csod - Releases, Testing, Preparing Communication ' Support To Csod Tickets - Resolving Tickets, Ticket Logging System / Tools (Like Jeera, Service Now, Fresh Desk, Help Desk, Devops) ' Strong communication skills (written/spoken) ' Well-organised with attention to detail ' Good customer approach/very customer centric Key Accountabilities : ' Supporting for Formal testing on HPE Application Lifecycle Management for each Quarterly Release, Patch fixes, Bug fixes and Change Request (Operational changes) ' Supporting testing on JIRA Tool ' Trained on Agile Methodology, part of Scrums & Sprints ' User Stories ' Assist with configuration, testing of CSOD suite as requested by Product Owner.

' Taking proactive accountability and ownership of own actions ' Taking proactive responsibility for communication during Major Incidents and providing updates as required ' Perform Regression testing and Smoke testing ' Supporting for Informal testing for New / Enhancement on features ' Preparing Use cases for upcoming features through quarterly release ' Updating URS & FRA with collaboration Global Process Owners ' Review / Update scripts in test lab and create generic script for multiple validation purposes ' Test execution for Patch & Bug fixes ' Create & managed defects that occurred during Formal testing for release, patches, operational changes ' Reviewing the Test Runs in Test sets and closing any defects ' Formal Scripts approval from GPO & OQM ' Preparing PPT for features informally tested and knowledge sharing within team ' Preparation of WI for Test Script Execution & Test Script Writing.

' Prioritize commitments, manage time, and adjust to changing priorities to complete tasks within desired timeframe by deadline ' Collaborate with Service Delivery team for more Business scenarios ' Resolving technical incidents logged by colleagues in an efficient, professional and consistent manner ' Providing 2nd level CSOD Incident analysis and support, resolving incidents as appropriate within the specified guidelines ' As a member of the Service Desk 2nd line team, act as a point of technical escalation for the 1st line team.

' Taking proactive accountability and ownership of own actions ' Taking proactive responsibility for communication during Major Incidents and providing updates as required ' Assist with configuration, testing of CSOD suite as requested by Product Owner Identifying areas of configuration that can be optimised and making recommendations on Best Practice ' Working cooperatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives

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Fulcrum Digital Private Limited is looking for Any Graduate / Post Graduate profile candidates.