Customer Experience Partner Lcl Job In Maersk Global Service Centres India Private Limited In India, Chennai

Owns and manages the customer experience Has responsibility for end-to-end customer experience within the assigned scope in SCM, in compliancewith relevant company procedures and agreements with customerWe offerThis position is expected to build relation with customers and delivering according to the commercial and operational targets defined by the Team LeaderThe incumbent is also responsible for the polite communication of informed product specifications and premier customer serviceKey responsibilitiesConsignees.

Deliver as per SOP Customer service Exception managementShippers Coordinating day to day contract Customer assistance.

Ensure all booking FCR / CLR /are done using portal Operational coordination Assisting in accounts receivables (coordinated with OTC)Other Responsibilities Improve process and productivity Documentation and its dispatch.

Telephone etiquette Thorough system knowledge Live our valuesKey Performance Indicator Operations Objectivesa) Booking Timelinesb) Timely Approvalsc) Shorter dwell time of cargo & faster stuffinge) BL release (as per Client requirement)f) Document Dispatch (as per Client requirement)g) CS Timelinesh) Operational Stability & back-up planningj) having checks & balances for all processes Commercial Objectivesa) Sell LSS & Truckingc) Accommodating Shippers & consignee requests wherever possible.

Outstanding DSO CollectionWe are looking forEducation: Bachelor's degree or equivalent in business or related fieldExperience: Experience in handling SCM / FF customerLanguage: The position requires excellent English in written and verbal communication skillsOthers: Proactive, Self-Starter who can work alone and extend support to colleagues.

Good problem-solving skills with the ability to anticipate and resolve problems Ability to spot opportunities and provide inputs to sales team Assertive with a professional attitude Strong people management skills

Maersk Global Service Centres India Private Limited is looking for .

Maersk Global Service Centres India Private Limited is looking for Any Graduate / Post Graduate profile candidates.