Customer Service Advisor Executive/senior Executive Voice/tech Voice Chat Cr Ahmedabad/pune Job In Vodafone In India

• The candidate would be responsible for handling Voice/Chat/BO queries for the Consumer & Enterprise customers
• They would be required to perform Voice/Chat/BO tasks to mitigate areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation

• Respond and trouble shoot all customer interactions via any channel, and identify appropriate service solutions, including upsell opportunities in an efficient and timely manner
• Make a positive impression with the customer through every interaction, contributing to positive NPS in line with team and individual goals
• Take ownership and follow up on issues to achieve first call resolution at all times and SLA targets
• Identify and communicate areas for improved efficiencies for customer service.
  
  
• Understand Vodafone's vision and goals demonstrate alignment to these in attaining the team's goals and in relationships with other people

• 06 Monthsto 7 years' experience in customer service
• Responds constructively to change
• Able to adhere to Vodafone processes and contributes to process improvements
• Use knowledge of products, technology, processes and systems to solve problems that impact our customers.
  
  
• Brings the customer experience into every decision Acts as a customer champion and takes accountability for identifying and addressing underlying service issues

• High levels of computer literacy
• Excellent verbal communication skills
• Comfortable working in 24x7 environment (Rotational Shift)
• 5 Days working (rotational week-off)
• Should be comfortable to work in a Hybrid/WFO persona

Vodafone is looking for Any Graduate / Post Graduate profile candidates.