Customer Service Operations Support Administrator Job In Pearson Vue In India, Noida

We are the world's learning company with more than 24,000 employees operating in 70 countries We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale We believe that wherever learning flourishes so do peopleThe Program Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators They are also responsible for assisting with the operational aspects of client testing programs and handling escalated service-related issues.

Primary ResponsibilitiesLevel 3 Escalation callsDirectly liaising with the APAC, US (United States), and EMEA (Europe, Middle East, and Africa) lines of businessEnsure candidate results are sent to clients in a timely mannerPrepare client reportsAct as an escalation point for service-related problems.

Promote client programs and productsDetermine additional opportunities and possible operational trouble areasInput accurate customer information into the databaseAssist in training and monitoring call center agents to ensure the quality of serviceMaintaining the SLA for different LOBs.

ReportsClient ManagementEvents handlingPeople Management(In Manager Absence)Open to Night shiftsFlexible with 247 supportContinuous video monitoring and review for long hoursQualifications - ExternalThe Program Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators They are also responsible for assisting with the operational aspects of client testing programs and handling escalated service-related issuesWhat to expect from PearsonDid you know Pearson is one of the 10 most innovative education companies of 2022 At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine.

We do this by creating vibrant and enriching learning experiences designed for real-life impact We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify.

We want a team that represents a variety of backgrounds, perspectives and skills The more inclusive we are, the better our work will be All employment decisions are based on qualifications, merit and business need All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [HIDDEN TEXT] Note that the information you provide will stay confidential and will be stored securely It will not be seen by those involved in making decisions as part of the recruitment process

Pearson Vue is looking for .

Pearson Vue is looking for Any Graduate / Post Graduate profile candidates.