Customer Service Team Leader Job In Mehrwert Infotech Private Limited In Navi Mumbai, Mumbai City, Thane

• Drive High performance & customer focused culture: Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements.
  
  Managing a team of customer service personnel and should drive KPIs related to customer experience First Time Resolution, CSAT, Speed of Answer, Handled rates, Escalations and cost as per business alignment
• Be Structured and agile: Implementation of SOPs with a customer first approach Build a culture of continuous improvement through lean practices, Improve team performance by conducting regular monitoring activity, coaching and mentoring
• Lead Innovations with speed: Identify a solution to the customer's query Manage escalations which require significant customer service skills and diplomacy to ensure that the customer is satisfied.
  
  
• Build Versatile and transparent culture: Hire talent with complementary skills, over communicate with ground teams and be always approachable Work cross functionally with peers who will empower you to do your best work

• Should have excellent communication skills
• Should have 5 to 6 years of experience of Customer Service (Call/Chat)
• Should have 1 year of experience as Team Leader or Team Manager.
  
  

Mehrwert Infotech Private Limited is looking for Bachelor Of Commerce (b.com) profile candidates.