Customer Support Analyst Talent Management Job In Workday In Pune, India

Your work days are brighter hereAt Workday, it all began with a conversation over breakfast When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market And when we began to rise, one thing that really set us apart was our culture A culture which was driven by our value of putting our people first.

And ever since, the happiness, development, and contribution of every Workmate is central to who we are Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business That's why we look after our people, communities and the planet while still being profitable Feel encouraged to shine, however that manifests: you don't need to hide who you are You can feel the energy and the passion, it's what makes us unique.

Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey Bring your brightest version of you and have a brighter work day hereAbout the TeamWorkday's Customer Support teams are driven by a passion for our products and the success of our customers' user experience We're a diverse group of people, with an invaluable mix of experience and backgrounds, located in our amazing Pune office!We promote Workday's core values, with 'Employees' being our first! This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyoneWe are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have funAbout the RoleThe Workday Customer Support Team is passionate about Customer service, innovation and excellence.

They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customersOur customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changesWhat would you do all day

• Handle a queue of Talent Management cases, prioritizing issues based on severity and customer impact
• Solve complex problems, lead change, implement solutions, and handle time critical issues
• Work with Product Managers, QA and Development to identify solutions or workarounds
• Balance ownership of existing case load while solving newly discovered issues
• Maintain your knowledge of new functionality and compliance changes
• Contribute to our Knowledge Centered Service by creating Knowledge articles
• Use your energy, drive, adaptability, and passion to inspire others throughout the company

About YouBasic Qualifications3+ years in one of the following:

• SaaS software support
• Customer Support experience, providing software support for other functional enterprisesoftware applications

Other Qualifications

• Demonstrable ability to support or implement Talent Management solutions
• Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
• Ability to collaborate with multiple partners across a diverse organization
• Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities
• Manage incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries Resolution may include in-depth analysis, troubleshooting, and working with other internal teams
• Additional experience in one or more of the following areas: Human Capital Management, or Talent Management

Are you being referred to one of our roles If so, ask your connection at Workday about our Employee Referral process!

Workday is looking for .

Workday is looking for Any Graduate / Post Graduate profile candidates.