Customer Support Job In Pouring Pounds India Private Limited In Gurgaon / Gurugram

CashKaro and EarnKaro are two of India's fastest-growing B2C products Our mission is to re-invent how businesses acquire customers & sales We are already a key marketing partner to Amazon, Flipkart, Ajio, Myntra & 100s of top eCommerce companies We are backed by marquee investors like Kalaari, Ratan Tata, and Korea Investment Partners (last raised $10mm) With a 200-250 INR crores revenue run rate, we are on track to be India's next unicorn.

Role Specifics - Day in the Life

• Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution
• Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)
• Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressed
• Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication
• Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience

Must have skills:

• 6-12 months of managing a team of customer experience specialists
• Excellent verbal, written and interpersonal communication skills
• Outstanding customer service skills and dedication to providing exceptional customer service
• Good to have skills-
• Must be self-motivator and self-starter
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Solid time management skills
• Must be able to effectively deal with people at all levels inside and outside of the Company
• Creative ability & writing proficiency
• Ability to multitask and successfully operate in a fast-paced, team environment

Pouring Pounds India Private Limited is looking for .

Pouring Pounds India Private Limited is looking for Any Graduate / Post Graduate profile candidates.