Desktop Support Engineer Desktop Manager Job In Mackenzie Mordern It Solutions Private Limited In Bengaluru / Bangalore, Pune

Provide Telephone / Remote /Physical Support L1 to go physically to customer location if required Monitor Tickets & Escalations from the users/IT support Baseline/Configuration of Desktops, Laptop and Servers per IT guidelines Advanced & TI specific Application Installation & Configuration Service Pack, Windows patching & Virus Signature Management Windows 7 and Windows 10 troubleshooting Laptop and Desktops redeployments (Include DBAN) Troubleshooting Hardware & Software Related Issues Client Accessories Configuration Printer, Fax, Wireless Devices, etc Data Backup Client Support DNS, DHCP, AD, and Email account management WLAN & VPN two factor authentication setup and troubleshooting Operational Documentation & Knowledge Base Maintenance First line Windows server support SCCM client troubleshooting Working with hardware vendors on fixing Hardware issues Consult and Escalate tickets to 2nd/3rd level support to find resolution Order or buy computer systems and liaise with purchase and supplies department.

Maintain computer peripheral devices like printers and resolve associated problems Advanced & TI specific Application Installation & Configuration Service Pack, Windows patching & Virus Signature Management Knowledge of network security practices and anti-virus programs Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance

Provide Telephone / Remote /physical Support L1 To Go Physically To Customer Location If Required. Monitor Tickets & Escalations From The Users/it Support Baseline/configuration Of Desktops, Laptop And Servers Per It Guidelines

Mackenzie Mordern It Solutions Private Limited is looking for Any Graduate / Post Graduate profile candidates.