Desktop Support Technician 1 Job In Paypal In India, Bengaluru / Bangalore

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial livesJob Description Summary:This role is to support service requests and to provide support and maintenance within the organisation's end user computing environment This includes installing, diagnosing, repairing, maintaining, and upgrading all devices & peripherals (including but not limited to PCs, laptops, terminals, printers, and MTR devices) to ensure optimal performance The role will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.

Job Description:Essential Functions of Role:1 Install, upgrade, support and troubleshoot computer hardware and any other authorised peripheral equipment Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorised peripheral equipment Dealing with hardware and application support queries and issues reported to the global support desk and escalated to the Global remote or Desktop Support onsite teams Customise desktop hardware to meet user specifications and site standards.

Provide user data and application recovery Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines2 Manage asset inventory Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.

Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software Use tools and methodologies to load, copy and customise operating system configurations for deployment Responsible for tracking hardware and software inventory3 Familiarise end users on basic software, hardware, and peripheral device operation.

Take ownership and responsibility of queries, issues and problems assigned to the queue Be the go-to-person for both the global service desk and the end user when ticket is with you Participate in incident and problem management Resolve all escalated technical problems.

Work with vendor support contacts to resolve technical issues within the desktop environment4 Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas Maintain adequate knowledge of operating systems and application software used to provide a high level of support Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures.

5 Work with vendor support contacts to resolve technical issues within the desktop environment Order or buy computer systems and liaise with vendors Arranges for and/or prepares equipment for shipping/receiving6.

Complete regular training and process refresh to ensure you are always compliant to SOP's and processes to maintain security and consistent service we offerAdditional Job Description:Subsidiary:PayPalTravel Percent:0Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy And we can't do this without our most important asset-you That's why we offer benefits to help you thrive in every stage of life We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more To learn more about our benefits please visit Who We Are:to learn more about our culture and communityPayPal has remained at the forefront of the digital payment revolution for more than 20 years By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy For more information, visit paypal.

comPayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance.

Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated

Paypal is looking for .

Paypal is looking for Any Graduate / Post Graduate profile candidates.