Director Optimization Services Job In Salesforce In India, Bengaluru / Bangalore

Job CategoryCustomer Success GroupJob DetailsThe Salesforce Professional Services- Global Delivery Centers (GDCs) supports consistent high-quality delivery across the globe as Salesforce grows To deliver on this promise, GDC is expanding its capability and scale to support a rapidly growing professional servicesRole Description: TheDirector, Operation for Global Delivery -is a senior management role with a passion and experience for supporting large global delivery centers in a professional services organization You work as part of a highly matrixed, cross-functional teams in close partnership and collaboration across services sales, regional delivery teams, customers, and wider ecosystem across salesforce As a Director - Operations on our Services team, you will play a key role in the strategy & operation of our growing global delivery centers.

We are looking for an experienced professional services operation leader that has hand-on experience in working with large complex prof services team and supported all aspects of prof services business Person must be capable of understanding business requirements, working with all leaders and end users to develop a proposed solution Ops leader would focus on streamlining strategic initiatives, overseeing program management and day to day execution of strategy The ideal candidate will have proven success in a business management role, with a special focus on working on strategy/operation at senior executive level in a professional services organization

• Supporting and executing against a delivery hub strategy for Salesforce Professional Services that supports 25% YoY growth
• Deep operational hands-on expertise in supporting large professional services organization
• Execute quarterly business reviews & follow-up on business metrics
• Devise & oversee strategic business initiatives, from development through successful execution by collaborating with all business leaders
• Assist and strategize with business leaders in reporting, building strategy, program management, and initiative implementation
• Review, design, and execute improvements to organizational structure find knowledge and skills gaps and help address them
• Constant focus on innovation, improve and enhance our business strategy & practices
• Develop and manage a process for measuring and reporting progress on high-priority initiatives and programs across the organization.
  
  Keep all stakeholders informed on key accomplishments, issues, and next steps

This role reports to the VP of WW Global Delivery CentersYour Impact: Salesforce is helping organizations around the world go digital and drive unprecedented business outcomes through transformation Salesforce Professional Services is instrumental to our customers achieving those outcomes As we grow with the rest of the business, the need to continuously attract, develop, and retain exceptional talent is paramount Given our global footprint, our global delivery centers are essential to our growth As a senior member of this team, you will be responsible for further defining the long-term strategy & process for our global delivery centers, recruiting team members, and help business leaders executing against the plans.

You will be closely partnering with leadership team of Salesforce Professional Services on a regular basis to execute against Global delivery Center goalsMinimum Requirements:

• 15+ years of experience driving results across large company/multifunction
• 10+ years of operation/business consulting experience in professional services organization
• 10+ years of work experience in a leadership position in consulting / professional services
• A senior leader able to operate effectively with C-level executives
• Excellent skills in building presentations, strategy decks, balanced scorecards, and reports
• Excellent operational skills in finance mgmt, billable utilization, bench mgmt, demand forecast , resource manament
• Strong business acumen, strategic thinking, and analytical skills
• Ability to think strategically as well as the ability to handle details
• Action-oriented and results-driven.
  
  
• Strong organizational and management skills to manage multiple projects, responsibilities, and staff
• Proven ability to influence cross-functional teams without formal authority
• Exceptional relationship-building skills demonstrated by ability to grow and nurture relationships with internal stakeholders
• High energy and passion for the job
• MBA degree in strategy & execution/business consulting

Personal Characteristics:

• Trust: Trusts the company's core values shows integrity, transparency, and reliability
• Adaptable: Excels in high levels of uncertainty, ambiguity, and change.
  
  
• Entrepreneurial Mindset: Always learning approaches everything with an open mind considers all opinions, looks to innovate and hands-on
• Multiplier: Amplifying and unleashing the potential and capabilities of others
• Leadership: Self-aware and strategic thinker proficient at building strong relationships and growing people and leaders
• Compelling Communicator: Speaks and writes with clarity, brevity, and purpose explains areas of expertise clearly and confidently to others influences and engages C-Level with authority and confidence
• Team player: Proficient at high impact teaming and working with members of a multi-functional team

About Salesforce :Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM).

Companies of every and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way We harness technologies that can revolutionize companies, careers, and, hopefully, our worldSalesforce is built on a set of four core values: Trust, Customer Success, Innovation, Equality & sustainability By making technology more accessible, we're helping create a future with greater opportunity and equality for all This has taken our company to great heights, including being named one of the FORTUNE '100 Best Companies to Work For' for 12 years in a rowThere are those who choose to work with the best and brightest.

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