Director Quality Assurance Job In Salesforce In Bengaluru / Bangalore, India

Job CategoryCustomer Success GroupJob DetailsSalesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model These founding principles have taken our company to great heights, including being named one of Forbes's 'World's Most Innovative Company' five years in a row and one of Fortune's '100 Best Companies to Work For' eight years in a row We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce Together, with our whole Ohana (Hawaiian for 'family') made up of our employees, customers, partners and communities, we are working to improve the state of the world.

The Salesforce Global Delivery Centers (GDCs) supports consistent high-quality delivery across the globe as Salesforce grows To deliver on this promise, the GDC is expanding its capability and scale to support a rapidly growing professional service organizationSalesforce Global Delivery Center team is currently looking for a Director, Quality Assurance to join their leadership team As a Director, Quality Assurance you'll lead a team of business/QA leaders tasked with delivery for our most sophisticated, enterprise-level customers You would be responsible for ensuring the success of our customer engagement by effectively managing a team of QA Managers, QA Engineers (Salesforce QA) along with supporting processes, methods & tools.

This role involves handling critical customer engagements, building of new capabilities & offerings for our client with an emphasis on growth of Quality Assurance/Engineering as a practice You would be expected to bring in 'Thought Leadership' on emerging trends in Testing and how they can be applied to Salesforce Platform and ProductsThe Quality Assurance Director plays a strategic advisory role with both the business subject matter experts and the technical team, helping to drive decision making around scope, timing, and quality of the project goals In addition, the candidate will also be responsible for analyzing our core business objectives and proactively identifying process improvements and opportunities for automationKey Responsibilities/Accountabilities

• Demonstrable experience with applications on the Salesforce platform in areas such test engineering, automation frameworks, performance/load testing, user experience, data testing or environment management.
  
  
• Identifying and building new offerings/capabilities to grow GDC usage and value to the team and customers
• Responsible for strategic planning to grow, on-board, enable and cross/upskills the team to successfully run projects of organizational importance
• Responsible for meeting and exceeding business targets, and providing leadership with accurate forecasts and metrics
• You're expected to chip in and lead efforts to drive positive change, organizational initiatives, and V2MOM methods forward with executive-level engagement
• Aligning closely with Account and Services Sales teams to own pre-sales activities such as scoping, solutioning, SOW development and project staffing
• Provide the Professional Services team with Subject Matter Expertise related to the QA Scope & Effort order to ensure successful project delivery
• Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer and Salesforce delivery teams
• Ensure that engagements conclude with fully satisfied clients that are willing to be references for new potential clients
• You'll manage client relationships at the C-Suite level and escalates appropriately
• Foster and facilitate the professional growth and development of team members
• Take up and deliver on any other responsibilities as assigned from time to time by reporting manager & leadership

Minimum Requirements:

• Overall 10+ years of relevant experience in Quality Assurance on the Salesforce platform in various roles in a mid to large d organization with demonstrated leadership driving projects in a matrix organization.
  
  
• Demonstrate leadership in delivering consulting services, including team leadership and active involvement in pre-sales of professional services
• Scaling delivery centers, attracting new talent, developing existing talent, and retaining employees by creating rewarding growth opportunities
• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
• Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs
• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
• Excellent analytical & problem solving skills
• Demonstrate strong problem solving skills, process-driven mindset, and resourcefulness
• Flexibility in shifting direction quickly when priorities change excellent multi-tasking skills and the ability to learn quickly in a dynamic environment
• Experience working with Scrum teams and Agile Methodology
• Experience with the platform and related cloud or web-based technologies is a plus

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Each of us has a responsibility to drive Equality in our communities and workplaces We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more Learn more about Equality at Salesforce and explore our benefits and are Equal Employment Opportunity and Affirmative Action Employers.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status and do not accept unsolicited headhunter and agency resumes and will not pay any third-party agency or company that does not have a signed agreement with.

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