Job Details
Job CategoryCustomer Success GroupJob DetailsSalesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model These founding principles have taken our company to great heights, including being named one of Forbes's 'World's Most Innovative Company' five years in a row and one of Fortune's '100 Best Companies to Work For' eight years in a row We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce Together, with our whole Ohana (Hawaiian for 'family') made up of our employees, customers, partners and communities, we are working to improve the state of the world.
The Salesforce Global Delivery Centers (GDCs) supports consistent high-quality delivery across the globe as Salesforce grows To deliver on this promise, the GDC is expanding its capability and scale to support a rapidly growing professional service organizationSalesforce is seeking a highly motivated Director of Professional Services for it's Global Delivery Centre The ideal candidate will have experience working in a Global Delivery Centre set up and a strong Salesforce background with a passion for development and growth As a Director of Professional Services you should have expertise in building strong competency with large teams across geographies.
Should have pre-sales management experience with a deep knowledge of enterprise sales cycles Should have Salesforce project implementation experience with the different engagement modelsWe seek an outstanding and experienced leader who will lead a highly motivated and performant industry focused Services team to deliver maximum value and satisfaction to our customers and teamsThe successful candidate will be a key member of the Leadership Team You will have a depth and breadth of experience managing a team of service engineers, across industries & domains and multiple product lines.
You will have exceptional leadership, communication, strategic, analytical, pre-sales, and consulting skills, as well as a track record of building high performing teams Additionally, you will have a track record of success in the following areas: Internal and external stakeholder management C level relationships and the ability to translate these into revenue Transformational thinker and leader, taking the business to the next level through disruptive thinking and innovation.
People and Organisational leadershipResponsibilities: Manage and grow an industry focused professional services team with the top talent and organization structure Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams Business Development - Leverage existing relationships to help win new Salesforce clients.
Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning Present solutions and proposals to internal and external stake holders Focus on innovation to ensure the team is constantly innovating in their approach to deliver maximum value of Salesforce products.
Build and nurture relationship with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities Embody Salesforce values and provide exemplary leadershipExperience/Skills Required: 15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support.
Strong Salesforce experience in Sales, Services and/or Industry clouds Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement Track record of at least 5 successful Salesforce cloud project implementations.
Experience of one or more large scale transformation projects successfully completed Track record of selling solutions at the C-level Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth Passion for technology and innovation, and a proven 'forward thinker' Ability to quickly grasp and distinctly explain technology and business concepts.
Strong understanding of business processes and their implementation into enterprise applications Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outd impact Degree or equivalent proven experience required Experience will be evaluated based on the core competencies for the role (eg.
extracurricular leadership roles, military experience, volunteer roles, work experience, etc)Salesforcecom and Salesforceorg are Equal Employment Opportunity and Affirmative Action Employers Qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers Salesforcecom and Salesforceorg do not accept unsolicited headhunter and agency resumes Salesforce.
com and Salesforceorg will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforcecom or SalesforceorgAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .
Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world Each of us has a responsibility to drive Equality in our communities and workplaces We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more Learn more about Equality at Salesforce and explore our benefits.
and are Equal Employment Opportunity and Affirmative Action Employers Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status and do not accept unsolicited headhunter and agency resumes.
and will not pay any third-party agency or company that does not have a signed agreement with or Salesforce welcomes all