Ecommerce Support Lead Job In Ironmountain In India, Bengaluru / Bangalore

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement Here, you'll be part of a global workforce that embraces the differences among us.

And here, we'll encourage you to Climb Higher for the benefit of our customers and each other There is so much more, but enough about us We can't wait to hear about YOU Job Summary:We are seeking a highly skilled application support lead with eCommerce application experience The candidate will be responsible for monitoring and maintaining our eCommerce application hosted on Firebase and GCP.

The candidate will be the technical contact for production issues found from our eCommerce application and will be required to provide L3 resolution support on a daily basis The successful candidate must be able to lead other team members and oversee day-to-day operations of our support organization In addition, the ideal candidate must be able to work in US time zones to cover US business hours Responsibilities:

• Resolve production issues or enquiries raised by customer care community or stakeholders in time and in good quality
• Act as a mentor to other support staff and provide oversight, coaching, and training when necessary
• Actively monitor our eCommerce application and its interface points with other applications and resolve any potential issues proactively
• Prioritize each issue and communicate resolution plan to relevant stakeholders
• Work with other cross-functional team members to understand root causes and coordinate the resolutions
• Document how each issue was resolved and what the root cause was and suggest how to prevent similar issues
• Escalate road-blocking issues as necessary and in a timely manner
• Responsible for deploying code/configuration changes made by development or other support team
• Participate in hands-on development work when requested
• Work with development team to resolve code bugs, perform unit tests, and conduct code reviews when requested
• Develop and adhere to production support standards
• Share knowledge through knowledge-sharing sessions with other team members
• Assist management team in creating support roadmap and strategy

Qualifications

• 7+ years of enterprise software industry experience
• 5+ years of experience and proficiency in eCommerce applications
• Hands-on development experience with Firebase, ReactJS, Nodejs, and headless development tools
• Development or support experience with applications hosted in cloud environment (Preferably GCP)
• Hands on experience on deploying code/configuration changes to remote systems
• Good knowledge on network protocols and cloud paradigm
• Experience with using issue tracking software (e.
  
  g JIRA, Gitlab, etc)
• Experience with agile software development methodologies
• Proven people management and leadership skills
• Strong written and verbal communication skills through all levels of an organization
• Strong analytical and problem-solving skills
• Strong organizational skills
• Skills in task planning and estimation
• Love being the first line of support and troubleshooting issues
• Ability to work independently with minimal supervision
• To be able to work in US time zones to cover US business hours
• Bachelor's degree in Computer Science, Engineering, or equivalent

Category: Information Technology Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [HIDDEN TEXT] See the Supplement to learn more about Equal Employment Opportunity Iron Mountain is committed to a policy of equal employment opportunity.

We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0056337

Ironmountain is looking for .

Ironmountain is looking for Any Graduate / Post Graduate profile candidates.