Engineer It Operations Job In Avantor In India, Coimbatore

Job SummaryAs a member of IT Service Management monitoring team, reporting to the Senior Manager of IT Services, you will be responsible to monitor servers, networks, databases, storage and backup devices for proactive identification of incidents In this well-respected IT group, you will enjoy a wide variety of self-directed work within a supportive team environmentMAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)

• Monitor event alerts, acknowledge and, when appropriate, escalate to the next level support team(s)
• Schedule jobs in SAP for different systems, ensure successful runs and restart when required
• Cleanup NAS backup server files.
  
  
• Prepare weekly error report and ensure tickets are created for all failed jobs
• Review and approve Transports which adhere to SOX compliance
• Prepare weekly & monthly Task performance/ Aging reports, drive aging calls with wider team and ensure tickets are closed on time/record justification if required
• Actively participate in process improvement sessions and internal projects
• Support IT changes, prioritizing change requests, assessing impact, and accepting changes which meet requirements.
  
  
• Track incidents to improve service level agreement adherence, create problem tickets with priorities based on impacts and track and update corrective action plans
• Maintain internal knowledge repository
• Manage ticketed query system and ensure queries and resolutions are tracked and kept up to date

QUALIFICATIONS (Education/Training, Experience and Certifications)

• Bachelor's degree or equivalent experience within an enterprise level corporate IT environment is required
• Experience in IT monitoring is highly desirable.
  
  
• Direct experience with Jenkins, Nprinting, Cloudwatch, Qlikview, SolarWinds, Redwood, OpManager and/or PagerDuty is highly desirable
• Experience with scripting languages is a plus
• Certifications in AWS or ITIL is a plus

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

• Knowledge of ITIL based Incident, Problem and Change Management processes
• Strong problem solving and analytical skills.
  
  
• Ability to self-start and to effectively participate in a team environment
• Ability to be an on-call escalation point for production support and scheduled off-hours/weekend work if/when required
• Ability to focus on the customer and to adhere to processes defined for customer issue handling
• Ability to examine, summarize, and effectively present data when required
• Commitment to high professional and ethical standards in a diverse workplace.
  
  

ENVIRONMENTAL WORKING CONDITIONS & PHYISICAL EFFORT (Under Typical Positions)

• Hybrid-work is preferred by many coworkers in this organization, ranging from two to four days in the office and one to three days from home
• Remote work is an option, with the ability to remain as such if agreed upon during the hiring process (monthly or quarterly office visits are highly encouraged)
• Full-time work from the office is also an option
• Typical work hours fall between the business hours of central European and North American east coast time-zones, flexing as required by current projects
• Reasonable flexibility in working hours is mutual, flexibility may be agreed to for support of personal needs and can also be necessary to support work activities and deadlines.
  
  
• Personal computer will be supplied, adequate network connectivity while working remotely is required and is the responsibility of the individual
• Diverse abilities may be accommodated in this role more easily than a similar role at other companies for reasons that include the remote-work potential, the use of Microsoft Teams for nearly all remote meetings (enabling near real-time closed captioning during meetings) as well as working hours flexibility
• Some offices have been modernized and include amenities such as optional standing desks, please inquire during the interview process
• Offices have adequate lighting and ventilation and a normal range of temperature and noise level
• A frequent volume of work and deadlines does impose some strain.
  
  
• New alternatives to improve productivity and reduce effort are welcome and encouraged
• Minimal physical effort is required, work is mostly sedentary
• Travel outside of the local office is not required

DISCLAIMER:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity employerEEO Statement:We recognize the value of diverse workforce and aim to create employment opportunities such that all employees achieve their full potential and work in an environment free of discrimination and harassment We are an Equal Employment/Affirmative Action employer We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, caste, color, religious creed, ethnicity, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by central, national, provincial or local laws3rd party non-solicitation policyBy submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions.

Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Avantor is looking for .

Avantor is looking for Any Graduate / Post Graduate profile candidates.