Escalations Manager Job In Aspire Digital Credit Card In India

ABOUT THE ROLEYou lead a team of product experts that help our customers & Aspire teams You help users get the full value out of the product by resolving client escalations and driving for product & process improvements

• Your team resolves client escalations together with clients & is the PIC for product utilization issues
• Your team communicates with clients over phone & email as needed
• You help your team resolve escalations & intervene with customers or other stakeholders when needed
• You conduct customer research and product analysis, present findings & surface key opportunities for improvements to contribute to the development of our product and processed
• You work closely with account management, onboarding, support teams to manage & serve our client base
• You provide feedback, create documentation, and help train other teams to provide first support to clients
• You ensure healthy customer satisfaction, time to resolution, response times, follow-up times, QA score, and other key metrics
• You drive projects to increase the performance of your team

YOUR PROFILE

• You have done it before - You have experience and a solid track record in managing a B2B support team
• You are a problem solver - You may have never faced a problem before, but you will know how to investigate the problem and find the best solution
• You are customer-obsessed - Putting yourself in the shoes of the customer comes naturally to you
• You are an outstanding communicator - Your replies are concise and clear You are able to communicate clearly to customers and internal stakeholders

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Aspire Digital Credit Card is looking for .

Aspire Digital Credit Card is looking for Any Graduate / Post Graduate profile candidates.