Fresher Internship 2023 Job In Hp Hellwet Packer In Mumbai

Job Responsibilities:

• Technical Knowledge: Apply growing technical knowledge (eg SAP, Java, NET) to solve application issues with limited risk/complexity .
  
  
• Under general direction integrate technical knowledge and business understanding to create effective solutions for HP and for customers
• Incident Management: Resolve routine in-scope technical incidents independently Work with team members to resolve more complex incidents Document known errors and work arounds
• Escalation Management: identify and action escalations in line with defined policy
  Change Management/ Implementation: Under general direction implement changes/solutions to meet customer needs within area of technical responsibility.
  
  Understand and escalate scope changes per change control process
  Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate
  Solution Design: Understand the HP solutions set and be able to apply these solutions to meet customer needs within area of responsibility
  Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc)
  Customer Relationship Management: Set expectations with customersand/or internal businesses/end users within defined parameters.
  
  
  Teamwork: Work as part of a team, which may be virtual and/or global
  Contract Knowledge: Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility
  Capacity and Performance Monitor performance checkpoints
  Business Continuity Responsible for executing recovery actions

Qualification:

• Computer Science, Engineering, Business, or related field or equivalent work experience.
  
  May hold entry-level certification(s) in work field
• Typically 0-2 years of relevant experience with Bachelor’s degree, or 2+ years of relevant experience with 2 year post-high school degree

Typical skills include:

• (developing) understanding of applications technology in area of direct responsibility
• (developing) General understanding of related technologies
• (developing) ITIL Process knowledge.
  
  
• (developing) Customer Service

Hp Hellwet Packer is looking for Any Graduate profile candidates.