Front Line Officer For Walk-in Interview On 4th May 2024 Job In Larsen Toubro In Thiruvarur

Job description:
Responsible for Sales and Collections (Up to 6 MOB Cases) in the assigned Area/Hub
Sourcing business through Existing Customers / Open Market / BT / Top-Ups
Verifying KYC & Property Documents
Field Verification (Property / Business)
Co-ordinate with internal departments (Operations, Credit and Legal Technical) till disbursement

Achieving Monthly Login and Disbursal Targets
Ensure adherence to all processes, compliance & policies
Effective Communication
Problem Solving
Customer Service
Ability to work in a target-oriented environment

Qualification:
Any graduate
Freshers & relevant experience in the LAP / HL Sales domain with Banks or NBFCs only.


Experience in handling multiple stakeholders (Credit / Legal / Ops / Technical / Customer etc)
Proven track record of meeting sales targets

Preparing for a front-line officer job, such as in customer service, security, or law enforcement, requires a mix of interpersonal skills, knowledge, and readiness for various scenarios Here's how you can prepare:

1. Understand the Role: Research the specific requirements and responsibilities of the front-line officer role you're interested in Understand the expectations regarding customer interaction, safety protocols, and emergency procedures

2. Develop Interpersonal Skills: Front-line officers often interact directly with customers or the public.
   
   Develop strong communication, empathy, and conflict resolution skills to effectively handle various situations Practice active listening and remain calm under pressure

3. Learn Relevant Laws and Regulations: Depending on the nature of the job (eg, security, law enforcement), familiarize yourself with relevant laws, regulations, and protocols.
   
   Understand the legal boundaries of your role and responsibilities

4. Physical Fitness: If the job involves physical activities or security duties, maintain a level of physical fitness required to perform the tasks efficiently Regular exercise and conditioning can help you stay prepared for physically demanding situations

5. Emergency Response Training: Obtain certifications or training in first aid, CPR, and emergency response protocols Being prepared to handle medical emergencies or other crisis situations is essential for front-line officers.
   
   

6. Conflict Resolution Training: Take courses or workshops on conflict resolution and de-escalation techniques Learn how to defuse tense situations and resolve conflicts peacefully while prioritizing safety

7. Customer Service Skills: Focus on providing excellent customer service by understanding customer needs, being attentive, and addressing concerns promptly and professionally

8. Cultural Sensitivity and Diversity Training: In diverse environments, cultural sensitivity and awareness are crucial Learn about different cultures, customs, and norms to interact respectfully with individuals from various backgrounds.
   
   

9. Stay Informed: Keep yourself updated on current events, safety protocols, and relevant industry trends Stay informed about potential threats or risks that may impact your role

10. Practice Situational Awareness: Develop situational awareness by being observant of your surroundings and potential risks Stay vigilant and proactive in identifying and addressing safety concerns

11. Role Play and Scenario Training: Participate in role-playing exercises or scenario-based training to simulate real-world situations you may encounter on the job.
    
    This helps you practice decision-making and crisis management skills in a controlled environment

12. Prepare for Interviews: If required, prepare for interviews by highlighting your relevant skills, experience, and aptitude for the role Be ready to discuss scenarios or challenges you've faced in previous roles and how you handled them effectively

Larsen Toubro is looking for Any Graduate profile candidates.