Genesys Job In Lifetime Careers In Bengaluru / Bangalore

- Overall IT experience of 5+ years - Experience in Genesys framework and exposure on genesys reporting - Experience in Genesys SIP(Session initiation protocol) server development [at least one project executed to completion Preferably voice] - Experience in Genesys IRD/ORS application development - Experience on Java/J2EE application development/deployment - Experience in developing javascript code - Experience deploying applications on jetty will be desirable - Experience in using GIT - Good communication skills - Good analytical skills and ability to research and present findings - Strong knowledge of Contact Center Environment, Genesys CTI, Voice, eServices, Inbound and Outbound voice flows, WFM, Genesys Sip debugging - Very good Communication skills, to be able to handle aggressive clients Good-to-Have Strong Technical Experience with Genesys Multimedia Solutions Strong experience in Contact Center platform Strong Technical Experience with Contact center applications and platform Experience in designing and developing Genesys Multimedia solutions(Chat) Experience in Contact center environment, applications Strong business analysis, requirements, design and documentation skills Ability to communicate both functional and technical concepts to the client and team mates Ability to apply technology to solve business problems Ability to work on all phases of complex work assignments Understanding of technical architecture and strategies of Contact center system Excellent interpersonal skills with ability to influence clients and management Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options SN Role descriptions / Expectations from the Role 1 Participate in application development and enhancements for Geneys contact center 2 Requirement gathering and design of contact center application 3 Constantly learn in a changing environment of technologies/ tools 4 Display ownership and responsibility for the Team's activities 5 Guide the team in analytical debugging Type Details of the Role (For Candidate Briefing) CTAG 2011 Ver 13/JD TCS Confidential Reporting To Which Role Project Manager Size of the Team, if any Reporting to this Role Around 5 On-site Opportunity NA Unique Selling Proposition (USP) of The Role Latest implementation of Genesys as well as other Contact Center Technologies Expertise in Java development and customization of Genesys solution suite Details of The Project (A short Briefing on the Project can be provided herewith It may be shared with external stakeholders like job- agencies etc.

This project would be for a US based client which is one of the world's leading mobile and computer products company manufacturing both hardware and software products Working on niche technologies with multiple onsite opportunities in the US are an inherent part of the client ethos

- Overall It Experience Of 5+ Years - experience In Genesys Framework And Exposure On Genesys Reporting - Experience In Genesys Sip(session Initiation Protocol) Server Development [at Least One Project Executed To Completion. Preferably Voice]

Lifetime Careers is looking for Any Graduate / Post Graduate profile candidates.