Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible We dream big together, supporting each other to make our individual and collective dreams come true.
The future is ours, and it starts with you With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies Learn more on and about their experiences working at ServiceNow Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role.
We believe skills and experience are transferrable, and the desire to dream big makes for great candidatesJob DescriptionServiceNow is currently seeking aGlobal Partner Manager (GPM) to join the Alliances and Channel Ecosystem (ACE) team At ServiceNow, we are creating a vibrant, world-class Global Partner Ecosystem to enable and accelerate growth to $15B+ As part of the ACE organization, this role will have responsibilities for generating revenue with a set of identified partners across the AMS, EMEA and APAC marketsThis position is a high-profile growth opportunity that demands a highly motivated individual with strong sales, communications and organizational skills that is eager to learn and become part of a rapidly growing company.
TheGPMwill provide sales leadership to the Global Partner Management team to drive and generate new business sales revenue via 'sell-to', 'sell with' and 'sell through' motion This will be achieved by territory planning, account planning, forecasting, using business development techniques and field-based sales activities within the strategic partner and engaging with the ServiceNow ecosystem to ensure success in generating revenue opportunities and effective management and closure of sales opportunities This qualified individual will also collaborate with a world class cohort of global-regional team of partner Alliance members and drive the unified partnership program to achieve revenue growth and enhance our ability to deliver an exceptional customer experiencePrimary Responsibilities
- Achieve sales quotas for allocated territory on a quarterly and annual basis
- Interface to the global team and stakeholders in time zone including visibility of contracts renewal and de-bookings.
Pipeline management and forecasting - Align offerings and solutions with regional GTM and interlock with Area GTM plans including solution and industry focus
- Educate Field AEs on differentiation of partnership so they can provide more informed decisions to customers Qualify, develop, and execute new sales opportunities and ongoing revenue streams
- Conduct in-depth research of partner needs, business conditions, and drivers to tailor the ServiceNow value proposition.
- Provide sales leadership partners 'Selling To' the Strategic Partner's CIO office to use ServiceNow for all internal purposes, as per the ACE mandate of ensuring strategic partners are adopting 'Client Zero' initiative
- Support Prospect qualification, development & execution of new sales opportunities
- Help build the ServiceNow practice with the chosen Partners and help elevate their delivery capability matrix
- Leverage the global RTM segmentation and coverage model for all international/regional partners based in the AMS, EMEA and APAC regions, to include alignment and execution of the global Partner Program principles and guidelines (in close collaboration with Business leader, Regional ACE Leadership and SRAM's)
- Develop comprehensive joint go-to-market Business planswith theglobal partnerleveraging allaspects of executive alignment, business planning, execution, and metrics-driven governance
Additional Responsibilities:
- This individual will be responsiblefor joint selling and lead the effective collaboration of 'deal level' strategies & tactics between sales and partners at both new and existing customers to drive new logos & NNACV 'Sourced-Influence' revenue.
- Work strategically to identify new industry specific 'use cases and solutions' with key partners
- Develop world class business plans with associated QBR governance & exec sponsorship with thetargeted partners toinclude committed targets & shared metrics
- Manage potential roadmap conflicts and develop aligned approaches and resolutions at Executive levels
QualificationsRequirements:
- Established operational relationshipswithin theGlobal SI community
- Track record of consistent quota attainment & over achievement
- Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
Knowledge of System Integrators, Resellers &Independent Software Vendors is a must - Ability to engage directly in the sales cycle on joint 'must win' pursuits/opportunities, as well as facilitatejoint engagement as and when necessary
- A strong background in sales or alliance partnerships gained within the Cloud/SaaS space, managing multi-million-dollar deals
- Align, localize, and execute joint GTM strategy and multi-year regional business plans with targeted partners, as well as ensuring development of compelling JOINT GTM value propositions aligned to NOW's Three Primary Workflows
- Demonstrable track record of achieving and exceeding targets whilst managing a small number of large accounts or alliance partners, ideally with a next generation software company
- Clearly defined joint go-to-market initiatives with key NOW-Partner global exec sponsors with key milestones and progress tracking metrics & associated rigor to 'inspect what we expect'.
QualificationsTo be successful in this role you have:
- The ideal candidate will have 15+ years of prior global alliances and partner sales including business development in Enterprise Software and/or Cloud Services (including Enterprise SaaS) driving partner revenue & accelerated growth with & through SI-SP partners in collaboration with an enterprise sales force
- Proven skills building Go-to-market plans for channel and partner organizations
- Successful industry experience working with the strategic systems integrators and service providers that utilize Software/SaaS, embedded in their Service Offerings
- Is goal-oriented and confident, with aptitude and desire to work with high-performing teams This individual must demonstrate an ability to operate in a highly collaborative environment and fosters a 'win as a team' environment
- Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans.
- Experience and relationships with major SI's, ISV's, Managed Service Providers, Value Added Resellers and experience with leading software, Cloud & SaaS organizations required
- Bachelor's degree and/or MBA degree is a strong plus
Additional InformationServiceNow is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law At ServiceNow, we lead with flexibility and trust in our distributed world of work.
to learn about our work personas: flexible, remote and required-in-office If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the US Government for certain individuals.
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