Global T E Solution Manager Job In Sanofi In India, Hyderabad / Secunderabad, Telangana

ROLE PURPOSEThis position is part of the P2P Global Process Owner organization within Sanofi Business Services (SBS) The purpose of the Global T&E Solution Manager is to ensure globally the functional management of T&E solutions (process & systems), in line with T&E Core Model, Sanofi organization and standardized ways of workingThe Global T&E Solution Manager supports the daily business operations by making sure that T&E tools are operating efficiently This comprises 3 key areas:

• T&E Tools Release Management and Change Request Management: T&E solution evolution, new features impact assessment
• Project Management: Organizational changes (new entities, mergers and acquisitions, divestments etc.
  
  ), tool extensions after global rollouts, ERP changes
• Advanced administration and support: functional tickets management, global Concur configuration

KEY RESPONSABILITIESGlobal T&E tool Advanced Administration

• Perform Concur configuration activities (eg creation/update of expense types, audit rules, forms and fields, receipt handling, car configuration, reminders and email notifications, group/policy configuration etc) keeping standardization and global Core Model in mind
• Ensure the proper management of data and related administrative task within T&E system.
  
  (eg system access, user permission management, role matrix update)
• Monitor interfaces with external databases (eg CRM, HCP etc.
  
  ) and ensure they are properly working
• Run yearly global user review
• Create/edit/run global reporting
• Make suggestions of improvements by analyzing current process/system and new Concur functionalities available

Management of T&E Tool Release and Change Request Process

• Assess new releases, highlight impact on our environment/users and trigger appropriate actions (eg information to local/regional T&E stakeholders, user communication etc)
• Manage overall communication to countries on new releases, change request, new functionalities etc
• Assessment of the Change Requests coming from regions/countries to determine global scalability/need based on legal requirement, potential for optimization/improvement, effort/cost vs.
  
  benefit
• After assessment and in coordination with T&E Global Process Lead agree on implementation plan or challenge the need and enforce the standard
• Assess and address impact of neighboring process/system/policy changes on the T&E tool

Project Management Activities

• Contribute to or lead T&E projects and ensure to deliver the expected benefits in terms of efficiency, cost and quality
• Represent Global T&E in projects of neighboring functions (eg.
  
  new SAP implementation etc) and propose adequate solutions in line with the T&E Core Model and keeping in mind a globalized and standardized T&E system
• Strong collaboration on all projects and process topics with the regional/local T&E teams and other global neighboring functions like Finance, Procurement and ITS
• Manage extension of Concur to new legal entities/business units
• Enrich/Create test scripts covering relevant business scenarios and coordinate/perform system testing/UAT whenever required
• Manage stakeholder meetings/follow-ups targeting a clear outcome
• Support automation/RPA/chatbot implementation initiatives and ensure the prerequisites for their proper functionality in day-to-day business.
  
  

Advanced T&E support and recurrent activities

• Answer questions of regional/local T&E teams on Core Model Processes, requests for Information, business issues resolution
• Prepare and manage documentation (eg technical documentations, knowledge base articles, presentations to relevant stakeholders etc)
• Prepare global user communication/information/training materials
• Manage incidents and requests escalated by lower support levels or local/regional stakeholders
• Involve stakeholders (e.
  
  g internal Digital/ITS department, Concur support etc) as required for incident/request resolution
• Monitor activity of lower support levels to ensure proper resolution of support cases
• Help lower support levels to develop their knowledge and skills (incl providing relevant documentation, trainings and refresher)
• Prepare metrics and KPIs

Responsibility and geographical scope

• Global role covering the T&E process and Concur operation in 100 countries, for more than 50000 user raising up to 700.
  
  000 expense reports per year
• Complex business environment including the collaboration with a Shared Services Centre

• No direct reports but management of processes and systems with plenty of stakeholders in an interlinked and complex business environment

Expected Skills

• Very good understanding of T&E process
• Very good understanding of Concur system and the way it can connect to neighboring systems (eg.
  
  ERP, CRM etc)
• General capability to understand technology
• Rigorous, assertive and structured
• Personality with strong delivery skills and focused on results
• Transversal mindset and ability to work across processes, geographies, languages, cultures, business maturity levels
• Project management skills (Ability to identify problems and define solutions incl implementation plans in a structured manner)
• Proactive and pragmatic approach to problem solving
• Ability to think strategically and take a helicopter view, but also be able to dive deep into operational problems when required
• Strong commitment to permanent process/system improvements and standardization
• Good communicator with skills in change management and networking
• High level of autonomy
• Fluent in business English
• Advanced MS Office skills (PowerPoint, Excel: pivot tables, formulas, etc)

Background and Experience

• At least 5 years proven direct work experience with T&E and SAP Concur Expense implementation/advanced configuration/advanced support
• Proven experience in working with unrestricted configuration access to SAP Concur Professional Expense site
• Experience with work in an international environment
• Professional certification - SAP Concur Expense configuration represents is a plus

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Sanofi is looking for .

Sanofi is looking for Any Graduate / Post Graduate profile candidates.