Global Technical Support Job In Ciena In Gurgaon

Job Description:

• Provide system level pre & post-sales support for CIENA’s Customer base This includes testing, troubleshooting and remote technical support for CIENA products
• A good understanding of the fiber optic transport and/or switching protocols is essential  Knowledge and experience with personal computers, Microsoft office suite of software
• Basic expertise in data communications protocols including Ethernet and IP networks is required.
  
  Experience with UNIX and SUN/Oracle systems would be beneficial
• This position may also involve on-site day to day interaction with the customer concerning all aspects of network planning, deployment and technical network issues and design

Job Responsibilities:-

• Provide remote technical support (via telephone or online) on identified CIENA products 24×7 when required On call duty includes evenings and weekends       
• Review with senior engineers issues found in the field and assist Communication with Design and Supply Chain on problems found
• Utilize debug tools as well as lab research to aid Customer’s technical problem.
  
  Recover information necessary to escalate the incident/issue to senior engineers Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
• Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training
• Contribute to publishing of MOP/ISB/FSB documents
• Contribute to knowledgebase (KCS)
• Perform a Customer Lead Engineer roll for specific customers
• Resident Engineering functions on-site or remote
• Travel to customer sites and Ciena locations globally
• Working hours for this position will be aligned to EMEA timezone requirements

Skills:-

• Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel
• Ability to analyze, trouble-shoot and resolve problems
• Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
• An understanding of transport and switching systems for telecommunications applications and Optical Networking
• Familiar with various types of test equipment for optical and protocol testing
• System level trouble shooting on fiber optic telecommunications transport and switching equipment.
  
  
• Good foundation knowledge of OTN, SONET/SDH/DWDM and Carrier Ethernet protocols, and a general understanding of other Switching/transport concepts are required
• Knowledge of computers, data communications, UNIX SUN/Oracle and IP network experience would be a benefit
• Experience with network management systems would be beneficial
• Strong  background in relationship building and Customer focus
• Team player
• Ability to deal with stressful situations

Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience
Foundation knowledge of the operation of fiber optic transport and/or switching equipment.
Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
Basic problem solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.

Ciena is looking for B.E. / B.Tech profile candidates.

Eligible and desirous candidates may apply through online mode by clicking below link.

We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world – picking up the phone, streaming video, texting a friend or loved one – your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL.