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Help Desk Team Member Job In Oracle In India, Mumbai
List of all help desk team member job in oracle in india, mumbai. Click Here View Job List. This page will help you to get all details about help desk team member job in oracle in india, mumbai. Help Desk Team Member job 2024 in oracle company in India, Mumbai location. Apply online for help desk team member vacancy in oracle.
Job Details
- Manage service now ticket queues in accordance to customer agreements
- Triage tickets to the correct team
- Answer technical questions, solve technical problems, and suggest appropriate workarounds related to the application
- Resolve customer service issues and skillfully manage and troubleshoot complex customer queries
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help application
- Create knowledge-based materials dedicated towards operational efficiency
- Research, document, and escalate cases according to procedure
- Actively participate in job-related training
- Review support cases for technical and troubleshooting accuracy
- Complete assigned projects responsibilities
Candidate Profile
Oracle is looking for .
Oracle is looking for Any Graduate / Post Graduate profile candidates.
Short Job Information
Job Title : Help Desk Team Member
Company Name : Oracle
Job Location : India, Mumbai
Education : Any Graduate / Post Graduate
Category : Computers / IT
Experience : Freshers
Post Date : 05 April, 2023
Last Date : 04 June, 2023
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