Help Desk Technician/ It Helpdesk Support Executive Job In Gainwell Technologies Llc In Bengaluru / Bangalore

• IT Support relating to technical issues involving all business applications and operating systems (eg PCs, laptops, servers, WIN and MacOS) within negotiated Service Level Objective (SLOs) Respond quickly and effectively to requests received through the ticketing system.
  
  
• Logs all incidents reported via telephone, email, voice mail or any other supported processmethod
• Attempts to troubleshoot and resolve all incidents reported to the Service Desk
• Distributes and dispatches incidents to the appropriate support groups as needed
• Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target
• Conducts first level support using documented procedures and available system tools.
  
  
• Coordinates and tracks all system level production down resolution as necessary per documented procedures
• Administers ID's, passwords and security rights for all internally developed web-based systems
• Provides support for remote users
• VoIP phone system troubleshooting and support
• Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  
  
• Review remote monitoring and management system alerts
• Documents processes and procedures as required

• More than 2 years of Desktop/Helpdesk support experience
• At least 2 years of experience on hardware issues including PC's, laptops, printers, and mobile devices
• More than 1 year of experience in setting up and installing Windows XP, Windows 7 and Microsoft Office applications.
  
  
• 1 yr experience troubleshooting VPN issues
• Experience working with company products and operating systems
• Experience with solving computer-related problems
• Experience working with company escalation policy

• Interpersonal skills to interact with customers and team members
• Good communication skills
• Organization skills to balance and prioritize work
• Analytical and problem-solving skills
• Ability to work in a team environment

• Office environment
• Evening shift work (7 PM to 4 AM)

Gainwell Technologies Llc is looking for Any Graduate / Post Graduate profile candidates.