Helpdesk Executive Job In Renovision Automation Services Private Limited In Greater Noida

Helpdesk Support Executive- Helpdesk Support Executive would be the primary point of contact for all user interactions and would be responsible for quality service to the users Agent functions include, but not limited to, handling user contact via Telephone, email service the request (both informational and transactional), update the database, escalate calls to the department, etc1 Minimum qualification is Graduation in any discipline2.

Should have good communication skills, and should be able to speak, read, and write in English / Hindi3 Should be able to communicate confidently and politely with users4 Experience of at least one year in a call center5.

Answer incoming calls and respond to customer's emails6 Management and resolve customer complaints7 Identify and escalate issues to supervisors8 Provide product and service information to customers9 Research required information using available resources10.

Research, identify, and resolve customer complaints using applicable software11 Process orders, forms, and application12 Route calls to appropriate resources13 Document all call information according to standard operating procedures14 Recognize, document, and alert the management team of trends in customer calls15.

Follow up customer calls where necessary

Required For Helpdesk & Customer Support ,back Office Excusive Education - Any Grads

Renovision Automation Services Private Limited is looking for Any Graduate / Post Graduate profile candidates.