Helpdesk Support Executive And Bpo Telecoller Customer Care Job In Renovision Automation Services Private Limited In Noida, Greater Noida

Helpdesk Support Executive- Helpdesk Support Executive would be the primary point of contact for all user interactions and would be responsible for quality service to the users Agent functions include, but not limited to, handling user contact via Telephone, email service the request (both informational and transactional), update the database, escalate calls to the department, etc 1 Minimum qualification is Graduation in any discipline 2.

Should have good communication skills, and should be able to speak, read, and write in English / Hindi 3 Should be able to communicate confidently and politely with users 4 Experience of at least one year in a call centre 5.

Answer incoming calls and respond to customer's emails 6 Management and resolve customer complaints 7 Identify and escalate issues to supervisors 8 Provide product and service information to customers 9 Research required information using available resources 10.

Research, identify, and resolve customer complaints using applicable software 11 Process orders, forms, and application 12 Route calls to appropriate resources 13 Document all call information according to standard operating procedures 14 Recognize, document, and alert the management team of trends in customer calls 15.

Follow up customer calls where necessary

Renovision Automation Services Private Limited is looking for .

Renovision Automation Services Private Limited is looking for Any Graduate / Post Graduate profile candidates.