Hiring For International Voice Process Job In Genpact India Private Limited In Gurgaon / Gurugram

Description - External With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brandsand we have fun doing it Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it Come, transform with us Inviting applications for the role of Process Associate Voice Responsibilities: Transaction processing and making reach out calls to Insured/provider/facility according to standard work & SOP Prioritize transactions according to detailed guidelines to meet SLA Plans and prioritizes tasks and work responsibilities to achieve objectives Comprehending and responding to customer inquiries Identify, research, and resolve problems.

Assist with/perform other team tasks as the need arises Ability to accurately interpret and compile information from a variety of sources and systems Ensure that turnaround time and quality of the work meets Company service standards Interact with Onshore /Offshore and customer in a supportive and professional manner via email and on calls Handle own work in process and support team efforts to ensure that individual, team goals are met Maintain key records like working files, email for reference and audit purpose Handle basic day to day requirements of excel Qualifications: Graduation in any stream except BTech and Technical Graduation & Law Essential skills: Proven experience in international calling, good to have health/disability insurance Understanding of HIPAA (PHI/PII) Excellent English Communication (Both written & verbal) Proactive communication & High analytical skills with ability to foresee issues and suggest solutions, with impactful data Displays energy and passion in approaching the job Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service Ready to work on stretched working hours Ability to independently get along with internal and external customers Customer service focus! Basic Computer knowledge along with typing speed of 40 words/minute Insurance knowledge! Experience towards direct calling to Insured/ providers/facility Calling skills with TX >70 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation For more information, visit wwwgenpactcom Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Inviting Applicants For Customer Service Voice Process

Genpact India Private Limited is looking for Bachelor Of Commerce (b.com), Bachelor Of Business Administration (b.b.a), Bachelor Of Arts (b.a) profile candidates.