Hiring For Team Leader Job In Josoft Technologies Pvt Ltd In Across India

1) A TL has to monitor complete floor for proper operations
2) He/she has to take escalation calls as and when required on the floor whether it is from Technical team or sales team
3) A TL has to manage all the chaos that might arise on floor either directly or through the management
4) The TL holds all the power to warn and stop any of the agent who might be creating nuisance or disturbance on floor , if disobeyed the particular agent has to be suspended for 1 full week TL has this authority.


5) Proper reporting of each agent on daily basis has to be maintained by the TL and should be produced whenever demanded by the management and should be updated on daily basis to the manager
6) The TL plays a vital part within the management system hence he /she has to take initiative to guide particular agent whose performance is down in whatever way it is understandable

Responsibilities:
7) The TL holds the major responsibility of resolving all the issues over floor that might hinder the company operations with or without managements help.
8) The TL holds all the power on floor to terminate a agent after three repeated warning to the agent after intimating the management for his/her denial to follow managements order.
9) The TL should have the knowledge of complete working of all the departments and shall be capable of taking over the charge if there is a agent shortage over floor. All the runininig projects shall be well versed with the TL so that proper query answer can be given to customer.

Josoft Technologies Pvt Ltd is looking for MBA / PGDM / MBM profile candidates.

Contact Person: Namrata(HR)
Contact Details: +918114066663
Website : www.josoftech.com
Josofttechnologies18@gmail.com
1-B Nanak Arcade 85-A Hind Nagar
L.D.A Colony, Opposite Shivalik
School, Lucknow-226012.

We at Josoft Technologies, offer world class Offshore & Outsourcing, Telemarketing, Call Center and BPO Services which help us to promote the success of our customers. By providing innovative, value added applications and services, that increases productivity, enhances the quality of client communications, and delivers highest level of support, in terms of customer satisfaction, to diverse business sectors.