Hiring Team Leaders For International Night Shift Process Call Arshi Job In Circle Consulting In Bengaluru / Bangalore

JOB DESCRIPTION TEAM LEADJOB DESCRIPTION Supervise assigned team members and ensure client deliverables are met within the established timelines Responsible for ensuring productivity targets (Daily/Weekly/Monthly/Quarterly/Yearly) are achieved Create and maintain daily incident reports for all possible scenarios based on historical trends Conduct daily team meetings, pre and/or post shift Train, coach, and mentor associates per process requirements Handle escalation calls on an as needed basis and help associates to learn on-the-job Remote monitor and side jack with associates to provide real-time coaching and mentoring Conduct constant 1:1 meetings with associates to provide feedback and motivation Conduct constant group review meetings to discuss team performance and areas of opportunities and improvement Maintain and conduct monthly performance review sessions with all associates Initiate 'Performance Improvement Plan' for associates where necessary and provide necessary guidance and coaching to help associates come out of PIP Do daily call audits to figure out real-time opportunities for areas of improvement Recognize top performers in the team and assign additional responsibilities to such individuals Manage attrition by developing a good, positive working relationship with the associates Groom associates to become Team Leaders and continually provide them opportunities for learning new skills Be accessible and transparent with all associates Actively participate in team meetings with constructive feedback and suggestions Facilitate & contribute in the training process towards continuous education programs Should be willing to travel to our satellite centers for any new assignments at any point in time Track individual effort/output and provide feedback wherever necessary to the team towards constant improvement Provide necessary on-the-floor training to team as deemed necessary Contribute in developing tools for efficient production management Ensure safe handling of systems and equipment provided Exercise tact, patience and professionalism at all times in responding to customers, regardless of issue or customer demeanor Ensure accurate collection of data from the customer in order to simplify verification procedures Ensure building up of a good image for the company by following proper work ethics Be a role model worthy of emulation by doing the right things in the right way RESPONSIBILITY & AUTHORITY 1 Responsible For: Achieving individual and team targets 2.

Supervision Given: Will have to groom and manage a team of associates 3 Supervision Required: Shall report to the Process Manager

The Team Leader Is Primarily Responsible For Supervision And Middle Level Management Of All Calling Activity In The Crm Division. Responsible For Ensuring Productivity Metrics And Quality, He/she Should Be Efficient.

Circle Consulting is looking for 12th Class (xii) profile candidates.