Job Details
Job Description -Handling calls from new and existing customers from US regarding a variety of broadband/OS related queries Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business Roles and Responsibilities - * Answers inquiries by clarifying desired information; researching, locating, and providing information * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions; escalating unresolved problems* Fulfils requests by clarifying desired information; completing transactions; forwarding requestsEducation & Experience -* Under Graduates/Graduates * Fresher Desired Skills and Abilities -* Excellent Communication Skills * Basic Telephone Etiquettes * MS Office * Basic System Navigation Skills * Customer Focus and Being Attentive * Trouble shooting * Good reasoning and analytical skills * Active listening skills * Ability to comprehend the customer requirement well * Good understanding about ISP Criteria -* Willing to work in fixed night shifts* 5 days' work/2 rotational weekly offs * Transport facility provided Desired qualifications: 10+2 or 10+3 or 10+2+4 Desired years of experience: Experienced & FreshersReady to Join Immediately!!! Position: Trainee Process Consultant (Technical Support -International Voice Process) Compensation: Up to 4, 20,000 LPA (2 k voice allowance) Willing to work in rotational shifts 5 Days working, 2 Days off weekly 2 way transportation providedDesired Skills and Abilities -Good communication Good Analytical Skills Work Location: Bommanahalli, BangaloreRecruitment Process -1 HR round 2.
SVAR test 3 L1 assessment 4 L2 assessment 5 Ops roundCall Ruksar -8147958202 or drop in for interviews @ Circle Consulting, #68/1 Concord Plaza, Coles Road, Fraser Town, Bangalore, Landmark - Beside Udupi Sagar, Opposite Third Wave Coffee