Hr Associate Job In Cheerios In Mumbai

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre This is the Global Shared Services arm of General Mills Inc, which supports its operations worldwide With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services Learning and capacity-building is a key ingredient of our success.

Job OverviewFocuses on delivering accurate, high quality, personalized customer service to employees, retirees (where applicable), managers and global Human Resources Receives and responds to inquiries and transaction requests regarding our HCM system, payroll, benefits, policies, G&Me support and general human resource matters Also responsible for process ownership, ongoing audits, and continuous improvements This role will be focused on North America supportManage the desk by resolving employees by utilizing our Case Management system.

Main Responsibilities90% of TimeResponding to Inquiries Provides guidance to assist the employees, managers and HR with the self-service features of G&Me and our HCM system, ensures that the inquiry is resolved in a timely manner Follow the set process, steps outlined in the policy/ process while responding to employees Determines when appropriate to escalate to functional specialist .

Ensures that calls, cases and chats are responded to in a professional and timely manner and enters all information into the Case Management System Works closely with functional departments (eg, Benefits, Payroll, HR) to ensure process efficiency and the accuracy of information being utilized.

Understands local regulatory requirements for all areas supportedProcessing Transactions Receives and processes in-bound requests regarding personnel administration, payroll, benefit and Workday transactions Transactions are to be entered into tenant accurately, as appropriate for the action requested This requires strong attention to detail and working knowledge of functional requirements (HR, payroll and benefit rules, procedures and regulations).

Research and Customer Follow-Up Performs background research and follow-up activities needed to resolve requests that cannot be resolved at the time of initial contact Conducts necessary communications with GMI functional specialists and outside vendors, as appropriate, to resolve the issue(s) and communicate results/findings with the customerProcess, Policy, and System Improvements.

Identifies, reports, and troubleshoots any conditions relating to systems or service centre processes that may be adversely affecting customer satisfaction Suggests and assists in the implementation of methods to update, simplify and improve HR Direct processes, procedures and technologies to enhance service provided to customers or improve departmental effectiveness Recommends enhancements to G&Me or other employee communication information that will ease employee self service.

Adhere to Service Level Agreements Customer Service Score Call Quality Assurance Score Response time of 24 hours (SLA Breach) Minimum Ring on and No Answer (RONA).

Turn Around Time of 3 Days Any other SLAs laid down from time to time10% of TimeLetter Generation/ Transaction1 Create Templatized letters for Regions (Attestations, Bonafides, Service Lettersetc)2 Coordinate with stakeholders as needed with regards to completion of letters3 Save drafts in folders.

4 Maintain Letter trackerEducation and ExperienceMinimum Degree Requirements: Bachelors Preferred Degree Requirements: Bachelors Preferred Major Area of Study: Any Graduate degreeMinimum years of related experience required: 1-2 years in managing queryPreferred years of related experience: 2-3 years in managing querySpecific Job Experience or Skills NeededDemonstrate a customer service mindsetExcellent Communication skillsSho uld have a process based & Continuous Improvement approachTeam PlayerCritical ThinkingEmotional IntelligenceJudgement & Decision MakingResearch OrientedProblem SolvingNegotiation & Influencing SkillsTechnology Knowledge Preferred1 Workday2.

Service Now3 iCIMs4 CornerstoneCompetencies/Behaviors required for job1 Credible Influence - Is friendly & approachable to different audiences Utilizes effective listening skills2.

Navigates the organization - Knows how the organization works - its structure, processes, systems, culture, and cross-boundary relationships Designs, manages, implements, and adapts (as appropriate) key HR processes to improve organizational performance

Cheerios is looking for .

Cheerios is looking for Any Graduate / Post Graduate profile candidates.