Incident Problem Management Job In Venture Staffing Solutions In Bengaluru / Bangalore

• Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations

• Requirement is from a project team which focuses on Atlassian products implementation, customization, administration and support Has a large deployments which supports close to 4000 users with 400 projects for agile planning and Collaboration

• Resource Management, Shift Management (Roster Preparation/Updating), Daily/Weekly/Monthly/Yearly Incident & Problem reporting to the management, not only limited to this

• Single point of contact for one or more incidents and problems
• Responsible for Ownership and Coordination of actions of those Incidents and problems
• To analyze root cause, identify known error and coordinating actions to fix the error
• To review the Problem Trends and Planning and Driving Improvement Plan
• To be proactive in identifying problems, analyse and recommend Service Improvement plans with the possible solutions obtained from technical teams for department or business unit

• Identifies trends and potential problem sources (by reviewing Incident and problem analysis)
• Monitor the incidents to ensure that the Service Level Agreement are respected
• Prevents the replication of problems across multiple systems
• Reviews the efficiency and effectiveness of the problem control process
• Monitors the effectiveness of error control and makes recommendations for improvements
• Maintains inventory of problems under analysis and their current progress and status
• Follows up issues and progress with problem owners where necessary
• Updating KEDB
• Produces Problem Management reports and management information
• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.
  
  
• Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations
• understands process and people, and uses the safest and easiest techniques to reduce pests
• Evaluation is an ongoing process
• Very good communication

Venture Staffing Solutions is looking for Any Graduate / Post Graduate profile candidates.