Infrastructure Analyst Job In Koch Business Solutions Asia Pacific Pte Ltd In India, Mumbai

DescriptionKoch Engineered Solutions (KES) specializes in providing innovative technical and service solutions that can be applied in industrial value chains The KES Equipment businesses provide uniquely engineered solutions in mass and heat transfer, combustion and emission controls, filtration, separation, materials application, automation, and actuation Job Location: Navi MumbaiWhat You Will Do In Your Role:

• Configure and manage customer workstation (Windows/Macbooks), portable computing devices and peripherals (Following defined imaging and deployment processes)
• Perform daily support (moves, adds, changes, etc) for desktops, laptops, peripheral equipment and other IT related hardware (ex.
  
  AWS Workspace, VOIP Phones, A/V support as applicable for your region, etc)
• Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
• Training users in various situations, educating them regarding use of hardware, its software and related systems Training would be brief, one-on-one, small group, ad-hoc and hands on 'How-to' instructions
• Perform lifecycle upgrades and projects as directed.
  
  
• Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
• Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1/2)
• Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
• Provide appropriate visibility of costs related to service requests and comply to approval requirements
• Assist the business with tablet and mobile device support to meet operational / business needs.
  
  

Other incidental duties:

• Remote users support
• Manage port connections to provide point of use network availability

Manage assets including physical and electronic identification and control .

Proficient in Microsoft suite of applications (Windows 2019 and Windows 2022 server, Windows 10/11, Microsoft Office and Outlook)

• Ability to perform IT hardware and software diagnostics and repairs (Laptops, desktops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc)

The Experience You Will BringMinimum Qualification: Bachelor's degree or equivalent in IT or related fields Min Experience: 3 to 5 years of post- academic experience in infrastructure management What Will Put You Ahead

• Microsoft Certified Desktop Technician preferred
• Ability to configure, use and maintain CISCO IP Phones preferred.
  
  
• Experience with platforms and applications (eg, Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, Virtual Private Network (VPN) etc
• Experience using ITSM ticketing software to manage service tickets
• Good written and verbal communication, interpersonal, and relationship building skills

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Adhere to all company rules and requirements (eg, pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

• Strong written and verbal skills required
• Ability to adapt and learn new technologies as needed.
  
  
• Self-learning skills and can adapt to changing situation
• Team player
• Preference will be given to Local candidate

'Koch is proud to be an equal opportunity workplace'

Koch Business Solutions Asia Pacific Pte Ltd is looking for .

Koch Business Solutions Asia Pacific Pte Ltd is looking for Any Graduate / Post Graduate profile candidates.