Job Details
Job TitleIntegration Consulting AssociateJob DescriptionImplementation activitiesTechnical and Functional implementation ownership during interface implementations:
- Analyze the integration requirements for the customer's and provide Amadeus interfacing solutions
- Review and validate the overall integration architecture of the customer
- Provide first level of functional, technical support and consulting for interface solutions
- Provide support during customer integration and acceptance tests
- Organize and supporting application certification
Implementation co-ordination:
- Follow-up on the progress and achievement of e-Retail XML/ Webservices/ Digital API and NDC implementation
- Organize and chair necessary workshops (architecture, data-mapping etc) with the customer
- Liaise with all Amadeus involved teams: ADP, DEV, PDef, PM and R&D
- Basic project management , Risk management and tasks prioritization.
Skills & Knowledge - Technical / FunctionalThe successful candidate will be:
- Service oriented, as he/she will be the main technical interlocutor to the customer team
- Knowledgeable of airline e-commerce business, reservations/ ticketing/inventory/DCS domain
- Knowledge of Amadeus Airline IT products and services (good to have)
- Strong at problem solving and analytical skills (gather data, compile information, and prepare reports)
- Interpersonal and communication skills and the ability to work effectively within a multicultural environment
- Good at project management - change management & tracking skills
- Dynamic and good team player
- Customer centric
Specific skills
- Must understand key concepts of airline e-commerce web applications development (1A eRetail is plus)
- Must understand key concepts of web services implementations
- Must be familiar with WBS, XML, JSON, SOAP and HTTP technologies Awareness of Postman,SoapUI tools
Travel
Education and Years of Experience Engineer degree or university degree in Computer Science or equivalent work experience (IT).
- English Fluent
- Airline domain (Must), Altea Reservation system ( added advantage)
- IATA certifications (optional)
- Work exp: 4-8 years
------Common accountabilities:- Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature- Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments- May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the businessSpecific accountabilities:Pre-salesSupport sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)Assistance & consultingProvide advice/consulting to customers for their integration activities between Amadeus systems and customer systems Provide functional support and problem resolution within the overall integration project.
Ensure submission of SOR or change proposals (CPR) to Product Management Establish and manage the product/solution integration schedule Support Integration activities during the implementation project Provide formal integration status, KPIs and customer feedback reporting to Management Perform final sign-off/ certification prior to implementation in productionPost integration & Post implementation Consultancy.
Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities Make sure customers make the most of the Amadeus products / solutions Identify and prioritize critical issues, problems and root causesProcess ImprovementFollow-up the implementation of internal processes improvement / automationDiversity & InclusionWe are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation