Intern Support Engineer Job In Microsoft Corporation India In Across India

Job Description:

A Support Professional is responsible for providing quality support to its customers with a high degree of customer satisfaction provide responsive and reliable technical solutions and information to Microsoft customers
Support Engineers Individuals is required to have advanced communication and problem-solving skills and will be working in a global technical support environment

Responsibilities:

• Represent Microsoft and communicate with enterprise customers via telephone, written correspondence, or electronic service about finding solutions for technically complex problems identified in Microsoft products
• Solve highly complex problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty that may include support of additional product line Frequently, these problems will not only be technically complex, requiring the highest level of customer skill.
  
  
• Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues Collaborate with Tech Leads and escalation resources when appropriate
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions
• Consistently share best practices with team members.
  
  Act as technical resource for broad and complex issues and may typically be assigned to moderately strategic accounts Ability to develop and deliver “in depth” technical training to other engineers
• Write complex technical articles and sample programs for knowledge base
• Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas Critical Exposure Areas
• Good communication skill and good service skill are expected
• Candidates must also have strong customer service, accurate and logical problem solving and the ability to work in a team environment.
  
  

Microsoft Corporation india is looking for B.E. / B.Tech profile candidates.